The Company

Whole Kids is Australia’s leading, award-winning children’s organic food company. Their purpose is to make it easier for mums and dads to create a healthy, happy life for their kids. To find out more, please follow the link here.

The Role

Due to ongoing growth, Whole Kids are looking for a highly organised and people centric Customer Service and Fulfilment Administrator, to join the team in South Melbourne.

Joining this small and passionate team, you will wear many hats from being the first point of contact for customer queries and managing online orders, to supporting the business in their day-to-day administration needs.

As this role liaises with varied stakeholders you will be confident in building relationships and communicating with a broad cohort of people such as suppliers, customers, warehousing, operations, freight distribution companies, internal management and staff.

Key duties will involve:

• Front of house meet and greet for all site visitors to head office
• Resolving customer queries from product information and nutritional content to order tracking and everything in between
• New customer account set up and order processing in NetSuite
• Order administration including processing online orders, invoicing, payments, credit claims, and updating the debt collection system
• Monitoring stock levels across multiple sites by coordinating with operations
• Managing stock dispatched to varied customers based on order quantities and product life cycles
• Liaising with warehousing and logistics to manage delivery and dispatch for orders
• General office administration including stationary, office supplies, travel bookings for staff, catering, and events support

About You

This role will suit a highly dynamic office administrator who is passionate about delivering a positive customer experience and interested in making the world a healthier and happier place for kids. You will also enjoy working autonomously and won’t mind being the only member of staff on site some days.

If you also resonate with being a champion organiser, great problem solver, customer service guru and delight to work with, then we would love to hear from you!

Key experience required to be considered includes:

• Experience in a similar role with a blended focus of customer service, order processing and office administration
• Advanced skills in MS Office and a demonstrated ability to improve efficiency in office functions
• Demonstrated experience in NetSuite or a similar program
• High attention to detail with proven experience in order processing and stock management
• Previous experience liaising with suppliers, purchasing, warehousing and sales representatives

To Apply

This position is an immediate start so please apply as soon as possible using the form below. Please submit your resume and brief cover letter outlining your relevant experience and interest in the position by clicking on apply now.

Talent Nation strongly encourages applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.