Seeking people who want to make a difference!

Are you experienced in customer service and ready to make a difference to the lives of others?

The Leprosy Mission Australia (TLMA) engages donors to support people affected by leprosy and disability throughout its projects overseas; bringing healing, hope and dignity. It also advocates to overturn the stigma associated with leprosy.

We’re looking for a highly motivated and customer service orientated individual to join our fast paced and dynamic Customer Service Team. You will have a can-do attitude and are a team player, able to use your initiative to the ability to ensure our donors receive exceptional service.

Purpose of the role

You will provide superior customer service to our supporters and donors, efficient processing of donations whilst maintaining the integrity of the TLMA database. Your contribution will enable TLMA to be effective through efficient back office administration and support.

Selection Criteria

It is really important that you have:

• The ability to work within and contribute to the Mission/Values of TLMA.
• An understanding of and commitment to customer service.
• Excellent organisational and administration skills, including accuracy in data entry and proficiency with MS Word, Excel, Outlook.
• Experience with database systems.
• Excellence in customer service including verbal & written communication such as telephone, mail & email.
• Attributes of patience and understanding.
• Ability to work collaboratively with others.
• An understanding of the not-for-profit sector.

It is desirable for you to have:

• A qualification in Customer Service, Administration or a related field.
• Experience with the following programs: CRM, Retail Express, ThankQ.
• Experience with e-commerce programs eWay and SecurePay.

General Terms

Hours

This is a casual position, looking for three full days (22.5 hours). Flexibility in working hours will be offered to the right candidate. Standard hours of operation are 8.45am – 5pm, Monday – Friday.

Location

This position is based at the TLMA National Office, currently located at 37 Ellingworth Parade, Box Hill Victoria 3128

Safeguarding

TLMA has a zero-tolerance policy towards any abuse, neglect and exploitation to all people. It is a requirement to sign and comply with TLM organisational policies, including the Child and Vulnerable Adult Protection Policy and Code of Conduct.

Successful applicants will be required to provide a recent National Police Check certificate.

A position description is attached.