About us

Hope Connect is motivated by the love and compassion of Jesus for all people. As a team, we endeavour to meet the changing needs of families and individuals within the community, with a holistic approach that considers the emotional, physical, social, financial and spiritual needs of those who visit.

Hope Connect has been a ministry of Telopea Church of Christ for over 30 years, receiving mainly government funding and is at an exciting stage of exploring more corporate and private donations. Upholding the Christian philosophy and aims of Hope Connect, the Family Support Manager initially will work to support the Family Support team and other administrative staff.

About the role

The position offers challenging and rewarding opportunities to work with families to provide early intervention family support services and casework.

In this role you’ll be responsible for:

• Ensuring consistent high quality service delivery of family support services in accordance with Funding body requirements and organisational policies and procedures.
• Developing and maintaining effective, collaborative partnerships and strategic alliances with internal and external stakeholders at local levels.

• Provide personal support and accountability for family support staff through developing a supportive and inclusive team culture, staff supervisions, appraisals, and appropriate in service training
• Implementation and ongoing review and monitoring of policy and procedures

Friendly efficiency will be the key to success with this role, as you join a great team of professionals with a heart to support those in the community of Telopea and its surrounding suburbs.

Essential qualification and skills required:

• Tertiary qualifications in Social Work/ Social Welfare/ Psychology or equivalent.
• Minimum of 5 years experience in a similar community based service.
• Demonstrated experience in leadership and management of teams with strong organisational skills.
• Working knowledge and experience of parenting, domestic violence, child protection and addiction issues, and relevant legislation and legalities.
• Demonstrated experience working with families and children.
• Ability to liaise and work constructively with a wide range of support personnel, industry groups and other community services.
• Demonstrated networking and advocacy skills
• An ability or willingness to work within a team using trauma informed and narrative therapy models preferred
• Knowledge of community development and an ability to identify the needs of the target group and develop programs accordingly.
• High level of independent initiative and judgment.

Desirable

• Experience in budget development and evaluation.
• Experience and proficiency in developing funding applications for services.
• Understanding and knowledge of Human Resources, Workplace Health and Safety and Equal Opportunity Employment principles.

next steps

Please call 9638 7955 if you have any further questions and email applications to [email protected], using the subject line: Family Support Manager enquiry via EthicalJobs.

The suitable applicant must have the right to live and work in Australia and hold a valid driver’s license. They will be subject to the relevant pre-employment checks including provision of a valid Working with Children Check clearance number and Police Check certificate.

A position description is attached.