ABOUT THE ROLE

Tenants Victoria operates a telephone advice line, providing tenants with much needed and free tenancy legal information, referrals and advice. The demand for our legal service phone advice line is significantly higher than the capacity that we have to answer it. We therefore require an intake worker(s) to assist us with managing this demand, and with providing information and referrals.

ABOUT YOU

You are a driven, motivated self-starter who has the ability to work autonomously to deliver high quality results and exceed expectations. You have high attention to detail, strong communication skills and the ability to build rapport with people quickly.

Key to your success is your:

• Experience in client intake, triage, and/or case management.
• Good organisational, administrative and time management skills, and the ability to manage changing priorities.

• Knowledge and experience of residential tenancy and social housing systems, or the ability to quickly gain this.
• Ability to provide service that is user-focused, and to work flexibly to meet the needs of tenants experiencing vulnerability or disadvantage including people experiencing mental illness and family violence survivors.

This is fixed-term position for a period of 12 months part time (0.6EFT) status - negotiable.

QUALIFICATIONS AND EXPERIENCE

You will have:

• Associate diploma level with substantial experience in a relevant service stream (for example performing intake within a community setting, preferably housing or homelessness related), or less formal qualifications with specialised skills relating to client intake, triage and/or case management.

WHY CHOOSE US:

• We conduct ourselves with the values of celebrating diversity, integrity, continuous improvement, professionalism and collaboration.
• A supportive team environment, working alongside other high calibre professionals and support staff who strive for the best outcomes for our clients
• A commitment to your professional and personal development through training and supervision.
• A flexible working environment.
• Salary Packaging.

Tenants Victoria is an Equal Opportunity Employer and is committed to promoting a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples, women, people with culturally and linguistically diverse backgrounds, people with a disability and people identifying as LGBTIQ are encouraged to apply.

Applications will be considered on a rolling basis, so please submit your application as soon as possible.

Please direct any queries to Kylie Betts – People and Culture on email via [email protected], using the subject line: Intake Worker enquiry via EthicalJobs.

A position description is attached.