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Financial Counsellor

Tenants Victoria
  • Lead the establishment of a high quality financial counselling service focused on assisting Victorian tenants
  • Benefits include salary packaging and flexible workplace arrangements
  • Based in Fitzroy with working from home arrangements during COVID-19

ABOUT THE ROLE

Tenants Victoria is the specialist tenancy law community legal centre in Victoria. We provide legal and other assistance to tenants and advocate and campaign for reforms to residential tenancy law and practice. Through our education and training programs, we support other community agencies to build capability to assist their clients. Our legal services assists tenants living in private rental, public and community housing, rooming houses and caravan park residents to maintain fair, secure, and dignified housing. We provide a tenancy law phone advice line, email advice, negotiation assistance, representation and advocacy.

The main purpose of the role is to establish and deliver a specialist financial counselling service that assists Victorian tenants, working collaboratively with Tenants Victoria’s lawyers and social workers as part of an integrated model of service delivery that incorporates legal assistance, financial counselling and social work.

Our office is based in Fitzroy, Melbourne, and we have flexible working arrangement during COVID-19 restrictions. This is fixed-term, full-time position for a period of 12 months with the possibility of extension.

ABOUT YOU

You are a driven, motivated self-starter who has the ability to work autonomously to deliver high quality results and exceed expectations. You have high attention to detail, are well-organised, and have the ability to build rapport with people quickly.

Key to your success is your:

  • Experience in project coordination and/or service design development.
  • Experience providing high quality financial counselling service to clients in a community or not for profit organisation.
  • Knowledge of relevant State and Federal credit, debt, and social security legislation.
  • High level of oral and written communication skills, with demonstrated ability to communicate effectively with colleagues, a diverse range of clients, external stakeholders and organisations.
  • Ability to maintain consistent standards of quality service while working independently, efficiently and completing tasks within limited time constraints.
  • Commitment to the use of supervision, client and colleague feedback and professional development to continually improve practice.
  • Ability to contribute actively as a member of a multi-disciplinary team.
  • Commitment to advancing the public interest and social justice.

Required QUALIFICATIONS AND EXPERIENCE

  1. A Diploma in Community Services (Financial Counselling)
  2. You must be a Member, or be eligible for membership, of the Financial Counselling and Consumer Rights Victoria Association
  3. You will have completed Family Violence Training for Financial Counsellors, or be willing to complete this training.

WHY CHOOSE US:

  • We conduct ourselves with the values of celebrating diversity, integrity, continuous improvement, professionalism, and collaboration.
  • A supportive team environment, working alongside other high calibre professionals and support staff who strive for the best outcomes for our clients
  • A commitment to your professional and personal development through training and supervision.
  • A flexible working environment
  • Salary Packaging

Tenants Victoria is an Equal Opportunity Employer and is committed to promoting a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples, women, people with culturally and linguistically diverse backgrounds, people with a disability and people identifying as LGBTIQ are encouraged to apply.

Key Selection Criteria

  • Must be in possession of Financial Counselling qualification (Diploma in Financial Counselling) or higher qualification, and be a member
  • Experience in project coordination and/or service design development.
  • Experience providing high quality financial counselling service to clients in a community or not for profit organisation.
  • Clear and effective communication, negotiation, and advocacy skills, with demonstrated ability to communicate effectively with staff, a diverse range of clients, external stakeholders and organisations.
  • Demonstrated capacity to work flexibly and respectfully with a diverse range of people, including people with cultural, gendered, social and economically diverse backgrounds, who experience health concerns or disabilities, carers, and people who have not previously accessed a community service system.
  • Strong commitment to and capacity for teamwork, collaboration, and networking.
  • Commitment to the use of supervision, client and colleague feedback and professional development to continually improve practice.
  • Ability to maintain consistent standards of quality service while working independently, efficiently and completing tasks within limited time constraints.
  • Ability to contribute actively as a member of a multi-disciplinary team.

Applications will be considered on a rolling basis, so please submit your application as soon as possible. A full position description is available. Please direct any queries to Kylie Betts People and Culture via email to kylie.betts@tenantsvic.org.au using the subject line: Financial Counsellor enquiry via EthicalJobs.

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