As a Senior Community Connector your role is to support management to build Community Connector capability, service delivery and compliance service coordination. The Community Connector will provide assertive outreach for older carers of a person with a Disability including engaging with already existing NDIA and NDIS community engagement activities.

Your new role

• Support team members with the management of more complex cases and client service delivery, including support at visits, meetings, documentation and working with team members to resolve more challenging situations
• Coach, advise and provide on the job support to Client Support Partners to improve client outcomes
• Support management with on-boarding of new team members as it relates to practice
• Maintain a community and local industry profile and clearly identify and communicate the consumer value proposition to ensure growth and reputation of our services
• Support management by conducting regular file audits & checking call recordings
• Monitor team members and service delivery of team using technology based systems to ensure targets and client expectations can be achieved
• Work closely with the Manager, and the area management team, to evaluate learning needs and develop a range of solutions to build capability across the team
• Work with a range of designated clients. The number of clients will depend on factors such as level of service required, complexity, geography and the nature of the service

Term: 12 month full time contract based in Hurstville, NSW.

Your experience

• Certificate IV, Diploma or a degree in a related field and/or experience working within the disability sector
• Ability to coach, mentor, and collaborate with colleagues to build understanding and knowledge and improve outcomes for clients
• A commitment to own learning and development with a view to sharing learnings with the team
• Demonstrated understanding of disability industry
• Demonstrated knowledge of the needs of people with a disability, and their carer’s
• Strong commitment to customer service and finding solutions to meet client needs
• Excellent communication skills including cross cultural awareness
• Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communities
• Demonstrated computer skills including Microsoft Office

Your benefits

We support people to live their best life. That includes you, our employee. A best life is a deeply personal. It can change as life changes. Here are a couple of things you might be interested in:

• Mobile working tools to support flexible work arrangements inc work from home
• Access to our robust practice model and supervision
• Salary packaging, novated lease & employee discount program

3 things about us (that might pleasantly surprise you)

1. We're a not-for-profit and non-religious organisation
2. We've been helping Australians for over 200 years
3. In 2018, 78 employees completed Team Leading Essentials, our future leaders training program

We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.

We see ability not disability, if you identify as a person with a different ability please get in contact.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).

Position description: Senior Community Connector.