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Quality Specialist

The Benevolent Society

This newly created position of the Quality Specialist is to monitor team’s performance, outcome and service quality against key performance targets to ensure service is provided in line with the Quality Assurance Framework and to drive continuous improvement.

Terms: 18 Months Full time Contract based in Glebe, NSW.

About the role

Reporting to the Manager of the Support Centre, the Quality Specialist duties will involve supporting the Quality Assurance Framework while working with the Team Leaders, Partnership Specialist and Knowledge Management Coordinators to identify & implement service quality improvements. You will help the Connect Partners and the whole team feel supported and equipped to work with clients with complex needs.

What you need to be successful:

A degree in aged care, community care, disability services, community services or related area and/or equivalent experience and aptitude for team leadership and coaching.

  • Excellent understanding of issues relating to older persons and/or clients with a disability, including such as independence, social isolation, co-morbidities, and the needs of carers and those supporting the client.
  • Ability to coach, mentor, and collaborate with colleagues to build understanding and knowledge and improve outcomes for clients.
  • A commitment to own learning and development with a view to share knowledge with the team.
  • Demonstrated understanding of contemporary aged and/or disability practice.
  • Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communities.
  • Good relationship building skills with the ability to create strong working relationships with different internal and external stakeholders.

Interested? Apply online today!

Call Siavash on 0401 676 975 for more information.

We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.

We see ability not disability, if you identify as a person with a different ability please get in contact.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).

Position Description

How to apply

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