• Join a dynamic organisation dedicated to improving the quality of life for those with Brain Injury
• Support the Synapse Service teams as you co-ordinate the initial intake and on-boarding functions for those who are new to Synapse
• 12-month contract, Part-Time (38hrs per fortnight spread across 4-5 days per week), based in West End

Synapse is Australia’s leading brain injury organisation – and we’re making Australia a more supportive and understanding place to live for people experiencing brain injury.

Our people are what make us who we are, and we have built a strong, supportive culture. So, it’s incredibly important that we find the right person to join us.

Synapse provides a range of services for people who have been impacted by brain injury and disability. We promote quality of life, self-determination and choice through information, specialist supports, NDIS services, advocacy and targeted research activities.

We are a respectful, diverse and family-friendly organisation who truly value and support our staff and our clients, and we believe in providing opportunities for our people to grow with us.

About the role:

The Service Intake Officer will be one of the first points of contact for new service users and will be professional, articulate, positive and motivated. The successful candidate will provide exceptional customer service throughout the co-ordination of the initial intake and onboarding process for service users who are new to Synapse through:

• Providing program-specific information about each of Synapse services

• Providing information pertaining to the referral and eligibility process for each service type
• Being the point of reference in seeking further information about Synapse services from the Synapse Service Teams
• Co-ordination of the intake and referral documentation
• Co-ordination of the on-boarding process for each service type until the signing of the service agreement.

About you:

As the ideal candidate you will:

• Demonstrate personal alignment with Synapse’s core values
• Possess a strong work ethic and initiative
• Are a team player
• Have excellent communication skills and a warm, friendly and engaging manner
• Understand the importance of data entry and maintaining systems to ensure consistent and quality service delivery
• Have strong attention to detail.

Synapse can offer you:

• A warm, flexible and supportive work environment
• Training and development opportunities
• Salary Sacrificing options
• Proximity to public transport

FURTHER INFORMATION

Position Description: A copy can be obtained below in the supporting materials section, or via our website at synapse.org.au/about-synapse/careers/.

Please forward any enquiries to [email protected], using the subject line: Service Intake Officer enquiry via EthicalJobs.

For more information, check our website: www.synapse.org.au.