Who we are

We support over 750 children and adults with a disability from a range of diverse cultural backgrounds, to live and participate in their community, as they choose. We live our values of Belonging, Choice, Contribution, Respect and Safety. If you share these values, read on.

What’s in it for you?

• Amazing people – work alongside passionate, caring and supportive team mates
• Pay less tax and take more of your pay home with up to $15,900 in salary packaging options
• Belong to a large, leading not for profit organisation
• Continue to learn and grow with our annual training and development program
• Comprehensive induction, supervision and support to reach your potential

About You

You have been working in events and want to put your marketing skills to good use in a profit for purpose organisation.

You love variety, multitasking is your thing, and you do that thing so well.

You are a people person with outstanding communication skills.  You love to talk to people and are not afraid of making a cold call.  You thrive on providing outstanding customer service and a thank you from a satisfied customer puts a huge smile on your face.

You are organised, a great day is a day where you have ticked things off your to do list, returned every call, got that user hire agreement signed, made a new contact to build our network and taken another step in organising our next inclusive event at Sutherland Hub.

If that sounds like you… read on!

The Role

As our Community Services Coordinator you will be responsible for customer and hirer scheduling, room bookings and coordinating events for Community Services Hubs. You will be liaising with external stakeholders to build relationships and partnerships, managing enquiries and bookings, and planning community activities and events to activate the community spaces at our Hubs.

You will:

• Manage enquiries relating to space hire, events and activations at Community Hubs.
• Coordinate scheduling and hire agreements for external venue hirers at Community Hubs.
• Coordinate and utilise data relating to hire bookings and site activations to inform programming and event and activity planning and implementation.
• Manage the evaluation of hires, events and activations.
• Attend local events and meetings to build awareness of Community Hubs services, hire opportunities, events and activations and to identify partnership opportunities.
• Manage customer enquiries, booking requests and scheduling for customers receiving individualised support and liaise with our Workforce Planning team for optimal use of resources.
• Liaise with customers receiving individualised support to determine their preferences to inform staff matching.
• Communicate with the Community Services team about customer feedback and preferences.

What you need for the role (essential criteria)

• At least 12 months industry experience scheduling and planning events or managing bookings and activities
• Qualification in Marketing and/or Event Management
• Demonstrated time management, workload forecasting and organisational skills
• Demonstrated attention to detail and accuracy
• Exceptional written and verbal communication skills to liaise effectively with customers, hirers and stakeholders
• A customer focused attitude which is conducive to delivering optimal customer service
• Ability to multitask
• Current Unrestricted Class C NSW driver’s license
• Current Working with Children clearance or the ability to obtain the clearance
• Cleared Criminal Records Check