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Project Officer - Lived Experience and Engagement Service



SYC has a relentless belief in people and their potential. We provide services that foster wellbeing, independence and opportunity for all Australians.

As a not-for-profit organisation, SYC invests back into the Australian community, helping tens of thousands of people every year with housing, education and employment. Founded in 1958 to support young people experiencing disadvantage, we now extend this expertise to people of all ages


Our Lived Experience Engagement Program lifts the voices of people within our community who have previous or current experience of the housing and homelessness systems in order to shape housing and homeless sector reform, and to ensure continuous improvement in service delivery, and policy development.

The Project Officer- Lived Experience and Engagement Service will undertake a range of activities through relationship management, group facilitation, and insight reporting to support the establishment and implementation of a Lived Experience Framework.

As the Project Officer- Lived Experience and Engagement Service, you will:

  • Assist in establishing Lived Experience Reference Groups and collaborate with existing reference groups to ensure diverse customer experiences are heard, and reported upon to inform the work and the reform agenda of the SA Housing Authority and Specialist Homeless Services
  • Build and maintain trusting relationships with all participants of Lived Experienced Reference Groups by providing regular contact and follow up to ensure they feel safe and supported
  • Organise the coordination of customer reference groups, and facilitate group sessions and consultations
  • Prepare reports on learnings and insights, collate qualitative and quantitative data and present findings as required
  • Collaborate with internal and external stakeholders to support the service design, and implementation of the Lived Experience Framework


If you have proven success providing high levels of project support and engagement to achieve program outcomes, we would love to hear from you!

As the Project Officer- Lived Experience and Engagement Service it is essential that you have:

  • Knowledge of culturally inclusive practices, promoting an environment where all cultures, beliefs and experiences are respected
  • Proven experience and success working within a consumer participation framework or facilitating lived experience engagement activities
  • Strong engagement skills and the ability to interact effectively and sensitively with people from diverse backgrounds to develop insight into lived experiences of the housing and homeless sectors
  • Exceptional written and verbal communication skills with proven experience collating data, analysing content and creating reports to present detailed information
  • Strong computer literacy, and experience using Office365 and CRM platforms to collate, interpret, and summarise data
  • A current valid Driver’s Licence, willingness to drive, and your own registered vehicle with a 4-5 star ANCAP safety rating
  • Lived Experience in the housing/homeless system (desired but not essential)
  • Tertiary qualifications, or working towards qualifications in Social Science, Human Services, health/allied health or similar (desired but not essential)


SYC is a diverse organisation that offers perks that include salary packaging, professional development and more!

Find out more here, www.syc.net.au/about-us/work-for-us.

If you have any questions about this position please contact Nadia Pachon, Talent and Recruitment Consultant on 0418 297 377.

SYC is a Child Safe organisation therefore if your application is successful, you will be asked to complete pre-employment checks that include a Child Related Employment Screening and a National Police Check.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people and people with disabilities to apply.

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