Job Summary
- Applications close:
- Job posted on: 2nd Dec 2021
- Melbourne > CBD & Inner Suburbs Melbourne
Switchboard Victoria is a community-based, not for profit organisation that provides peer-based, volunteer driven support services for Lesbian, Gay, Bisexual, Trans and gender diverse, Intersex, Queer, Asexual and more (LGBTIQA+) people and their friends, families and allies.
About the Rainbow Door
Rainbow Door is a specialist LGBTIQA+ helpline providing Information, support, and referral to LGBTIQA+ Victorians, their friends and family during and after COVID 19. The service will provide assessment and short-term case management and link people to safe services to support them with issues including suicidal thoughts, Family and Intimate partner violence including elder abuse, housing, AOD, legal issues, social isolation, and health.
The Rainbow Door operates from 10am – 5pm, 7 days a week through phone, email, and text services.
About QLife
Switchboard is the proud Victorian provider of the national LGBTIQA+ QLife service. QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships. The service is free and includes both telephone and webchat support, delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia.
QLife operates nationally from 3pm – midnight, 365 days a year. Switchboard staffs the service 7 days a week from 6pm – 10pm.
The Teleweb Team Leader role works across both the QLife and the Rainbow Door helplines. The Team Leader supports volunteer peer workers in the QLife Program to provide excellence in referral pathways, peer support, crisis intervention, relief from social isolation and identification of needs for those who contact the QLife service. The Team Leader works within the existing structures of the organisation, in collaboration with the Teleweb Manager, Practice Lead and the Counselling Supervisor to support volunteers to address the changing nature of the work in the service and to provide support and guidance to volunteers who are dealing with callers experiencing high levels of distress and crisis. Switchboard staffs the QLife service 7 days a week from 6pm – 10pm.
In the Rainbow Door program, the Team Leader in conjunction with the Practice Lead, supervises and supports the Rainbow Door Helpline staff to provide assessment, support, information, advocacy, short term case management and referral pathways to people accessing the service.
The Teleweb Team Leader will be required to work to a fortnightly roster that may include weekend /afterhours work.
Essential
Highly Desirable
Conditions of recruitment
Please make yourself familiar with Switchboard’s purpose and programs by visiting our website at www.switchboard.org.au.
Please carefully review the selection criteria for this position, which you should systematically addressed in your application. (Both essential and desirable)
NOTE: Applications that do not address the Selection Criteria will not be considered.
How to apply:
Please click Apply Now to apply with a resume, cover letter and document addressing the selection criteria above (both essential and desirable criteria, 2 pages maximum).
Contact: For more information on the role please contact Libby Jamieson on 0455 888 272 or email [email protected], using the subject line: Teleweb Team Leader enquiry via EthicalJobs.
Switchboard Victoria is committed to supporting diversity and inclusion in our workforce and will consider all qualified applicants, regardless of sex, gender, gender identity or expression, age, disability or national origin.
Switchboard especially welcomes and encourages applications from people who are Aboriginal and/or Torres Strait Islander; trans, gender diverse or intersex; disabled; carers; live with HIV, are culturally and linguistically diverse (CALD), People of Colour or People of Faith; people with lived experience of suicide.
Acknowledgement of Country
Switchboard Victoria is based on the lands of the Kulin nations, always and forever the home of the Wurundjeri, Boonwurrung, Wathaurong, Taungurong and Djadjawurung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that Kulin Nation sovereignty was never ceded. We hope to pay our respects to Kulin Nation elders, past and present and wish to extend this respect to any and all Aboriginal and Torres Strait Islander People.
A position description is attached.