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Teleweb Team Leader

Switchboard Victoria

The Teleweb Team Leader role is works across both Teleweb helpline services of Switchboard, Qlife and the Rainbow Door.

The Team Leader will support volunteer peer workers in the Qlife Program to provide excellence in referral pathways, peer support, crisis intervention, relief of social isolation and identification of needs for those who contact the Qlife service. The Team Leader will work within the existing structures of the organisation, in collaboration with the Teleweb Manager and the Counselling Supervisor to support the volunteers to address the changing nature of the work in the service. To provide support and guidance to volunteers who are dealing with callers experiencing high levels of distress and crisis. Switchboard staffs the Qlife service 7 days a week from 6pm – 10pm.

Within the Rainbow Door program, the Team leader will supervise and lead the Rainbow Door Helpline staff to provide assessment, support, information, advocacy, short term case management and referral pathways to people accessing the service. The Rainbow Door service operates from 10am – 6pm 7 days a week.

The Teleweb Team Leader will be required to work to a fortnightly roster that will include weekend / after hours work.

Conditions of recruitment

  • Application and interview against selection criteria and appropriate referee checks
  • Appointment upon successful completion of National Police Check
  • The successful application must abide by the Switchboard code of conduct and policies and procedures
  • The successful candidate must have a right to work in Australia

To find out more and apply

Please carefully review the selection criteria for this position, which you should systematically address in your application (this does not have to be in a separate document), which should also include your resume listing all relevant employment and volunteer experience and qualifications.

Please also ensure you are familiar with Switchboard’s purpose, programs and ways of working by visiting our website at switchboard.org.au.

Contact For more information on the role please contact Libby Jamieson on 0455 888 272 or email telewebmanager@switchboard.org.au, using the subject line: Teleweb Team Leader enquiry via EthicalJobs.

Proposed Interview date: Tues 8th Sept by video (Zoom) or phone interview.

Switchboard Victoria is committed to supporting diversity and inclusion in our workforce and will consider all qualified applicants, regardless of sex, gender, gender identity or expression, age, disability or national origin.

Switchboard especially welcomes and encourages applications from people who are Aboriginal and/or Torres Strait Islander; trans, gender diverse or intersex; disabled; carers; live with HIV, are culturally and linguistically diverse (CALD), People of Colour or People of Faith; people with lived experience of suicide.

Acknowledgement of Country

Switchboard Victoria is based on the lands of the Kulin nations, always and forever the home of the Wurundjeri, Boonwurrung, Wathaurong, Taungurong and Djadjawurung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that Kulin Nation sovereignty was never ceded. We hope to pay our respects to Kulin Nation elders, past and present and wish to extend this respect to any and all Aboriginal and Torres Strait Islander People.

How to apply

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