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Rainbow Door Helpline Workers

Switchboard Victoria
  • Multiple part time positions available
  • Hours range from 47-62 hours on a fortnightly roster including day/evening and weekend shifts
  • Contract to 30 June 2021 (ongoing pending funding)

Helpline staff will offer nonjudgmental, empathic and person focused support in line with organisational policies, guidelines and practice framework. Helpline staff will be responsible for responding to complex situations including people contacting with suicidal thoughts, child protection matters, Family and Intimate partner violence including elder abuse, people wanting information support and referral pathways around housing, AOD and legal issues. Helpline staff will undertake assessments, provide short term case management and make referrals to appropriate and safe services.

Helpline staff will work as part of the Rainbow Door team within the Switchboard Teleweb Program. Staff will report directly to the Team Leader who will also provide them with support and supervision.

The Rainbow Door service operates from 10am – 6pm 7 days a week and staff will be required to work to a fortnightly roster that will include some weekend/after hours work.

Conditions of recruitment

  • Application and interview against selection criteria and appropriate referee checks
  • Appointment upon successful completion of National Police Check
  • The successful application must abide by the Switchboard Code of Conduct and policies and procedures
  • The successful candidate must have a right to work in Australia

To find out more and apply

Please carefully review the selection criteria for this position, which you should systematically address in your application (this does not have to be a in a separate document), which should also include your resume listing all relevant employment and volunteer experience and qualifications.

Please also ensure you are familiar with Switchboard’s purpose, programs and ways of working by visiting our website at switchboard.org.au.

Contact For more information on the role please contact Libby Jamieson on 0455 888 272 or email telewebmanager@switchboard.org.au, using the subject line: Rainbow Door Helpline Worker enquiry via EthicalJobs.

Proposed Interview date: Monday 7th Sept by video (Zoom) or phone interview.

Switchboard Victoria is committed to supporting diversity and inclusion in our workforce and will consider all qualified applicants, regardless of sex, gender, gender identity or expression, age, disability or national origin.

Switchboard especially welcomes and encourages applications from people who are Aboriginal and/or Torres Strait Islander; trans, gender diverse or intersex; disabled; carers; live with HIV, are culturally and linguistically diverse (CALD), People of Colour or People of Faith; people with lived experience of suicide.

Acknowledgement of Country: Switchboard Victoria is based on the lands of the Kulin nations, always and forever the home of the Wurundjeri, Boonwurrung, Wathaurong, Taungurong and Djadjawurung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that Kulin Nation sovereignty was never ceded. We hope to pay our respects to Kulin Nation elders, past and present and wish to extend this respect to any and all Aboriginal and Torres Strait Islander People.

A position description is attached.

How to apply

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