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Rainbow Door Helpline Worker

Switchboard Victoria

About Switchboard Victoria (Inc.)

Switchboard Victoria is a community-based, not for profit organisation that provides peer-based, volunteer driven support services for Lesbian, Gay, Bisexual, Trans and gender diverse, Intersex, Queer, Asexual and more (LGBTIQA+) people and their friends, families and allies.

About the Rainbow Door

Rainbow Door is a specialist LGBTIQA+ helpline providing Information, support, and referral to LGBTIQA+ Victorians, their friends and family.

The service will provide assessment and short-term case management and link people to safer services to support them with a range of diverse issues.

The Rainbow Door operates from 10am – 6pm, 7 days a week through phone, email, and text services.

Position Overview 

Helpline staff will offer nonjudgmental, empathic and person focused support in line with organizational policies, guidelines and practice frameworks.  Helpline staff will be responsible for responding to complex situations including people contacting with suicidal thoughts, Child Protection matters, Family and Intimate partner violence including elder abuse, sexual assault, people wanting information support and referral pathways around NDIS and disability, housing, AOD, legal issues, gender and sexuality. Helpline staff will undertake assessments, provide short term case management and make referrals to appropriate and safer services. 

Helpline staff will work as part of the Rainbow Door team within the Switchboard Teleweb Program. Staff will report directly to the Team Leaders who will also provide them with support and debriefing on shift. Supervision of Helpline staff will be provided by the Rainbow Door Practice Lead.

The Rainbow Door service operates from 10am – 6pm 7 days a week and staff will be required to work to a fortnightly roster that will include some weekend/afterhours work.

The current available Helpline Worker positions are 20 – 30 hours per fortnight (rostered) with room to pick up additional shifts at times in response to demand.

Conditions of recruitment

  • Application and interview against selection criteria and appropriate referee checks
  • Appointment upon successful completion of National Police and Working with Children Checks
  • The successful application must abide by the Switchboard Code of Conduct and all relevant policies and procedures.
  • The successful candidate must have a right to work in Australia.

To find out more and apply

Please make yourself familiar with Switchboard’s purpose and programs by visiting our website at www.switchboard.org.au.

Please carefully review the selection criteria for this position, which you should systematically addressed in your application. (both essential and desirable)

Please click apply now with a copy of your resume, a cover letter and a document addressing the selection criteria in the position description (both essential and desirable criteria).

NOTE: Applications that do not address the Selection Criteria will not be considered.


For more information on the role please contact Meaghan Holden (Director of Services)

E: Meaghan.holden@switchboard.org.au, using the subject line: Rainbow Door Helpline Worker enquiry via EthicalJobs.

Switchboard Victoria is committed to supporting diversity and inclusion in our workforce and will consider all qualified applicants, regardless of sex, gender, gender identity or expression, age, disability or national origin.

A position description is attached.

How to apply

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