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Aboriginal Support Coordinator

Switchboard Victoria

About Switchboard Victoria (Inc.)  

Switchboard Victoria is a community-based, not for profit organisation that provides peer-based, volunteer driven support services for Lesbian, Gay, Bisexual, Trans and gender diverse, Intersex, Queer, Asexual and more (LGBTIQA+) people and their friends, families and allies.  

Our current activities include: 

  • Phone and web counselling and referral – Switchboard is the Victorian partner in the national Qlife service. QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings, or relationships. 
  • Community connections for older LGBTI people  Switchboard’s Out & About program aims to reduce social isolation and loneliness through creating friendship and connection between LGBTI seniors living anywhere in Victoria and peer volunteer visitors.    
  • Rainbow Door - is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. Rainbow Door supports people of all ages and identities with issues that may include suicidal thoughts, family and intimate partner violence (including elder abuse), alcohol and other drugs, relationship issues, sexual assault, social isolation, mental health and wellbeing. 
  • Suicide prevention - research and development of suicide prevention resources and programs for LGBTIQA+ communities. 
  • QTIPoC Programs - In consultation with key stakeholders, Switchboard’s QTIPoC Programs will build on our previous QTIPoC Project in continuing to build internal capacity in relation to meeting QTIPoC community needs and extend into targeted services as outlined below. The QTIPoC programs aim to build greater equity for Queer, Trans, Intersex Peoples and/or People of Colour and People of Faith. 

Position overview 

The Aboriginal Support Coordinator will sit within the Rainbow Door program at Switchboard and provide culturally sensitive support to LGBTIQA+ people who identify as Aboriginal or Torres Strait Islander, their friends and family.   

This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply. 

The Aboriginal Support Coordinator will offer nonjudgmental, empathic and person focused support in line with organisational policies, guidelines and practice frameworks.  They will be responsible for responding to complex situations including people contacting with suicidal thoughts, Child Protection matters, Family and Intimate partner violence including elder abuse, sexual assault, people wanting information support and referral pathways around NDIS and disability, housing, AOD, legal issues, gender and sexuality. The Aboriginal Support Coordinator will undertake assessments, provide short term case management and make referrals to appropriate and safe services.   

The Aboriginal Support Coordinator will work as part of the Rainbow Door team within the Switchboard Teleweb Program. Staff will report directly to the Team Leaders who will also provide them with support and debriefing on shift. 

The Rainbow Door service operates from 9:30am – 5:30pm 7 days a week and the position will be required to work during these times Monday to Friday with occasional weekend work if required. 

To find out more and apply  

Please make yourself familiar with Switchboard’s purpose and programs by visiting our website at www.switchboard.org.au. 

Please carefully review the selection criteria for this position, which you should systematically address in your application 

NOTE: Applications that do not address the Selection Criteria will not be considered. 

Please click apply now to apply with a resume, cover letter and document addressing the selection criteria above (both essential and desirable criteria, 2 pages maximum).

Switchboard Victoria is committed to supporting diversity and inclusion in our workforce and will consider all qualified applicants, regardless of sex, gender, gender identity or expression, age, disability or national origin.  

Switchboard especially welcomes and encourages applications from people who are Aboriginal and/or Torres Strait Islander; trans, gender diverse or intersex; disabled; carers; live with HIV, are culturally and linguistically diverse (CALD), People of Colour or People of Faith. 

Acknowledgement of Country  

Switchboard Victoria is based on the lands of the Kulin nations, always and forever the home of the Wurundjeri, Boonwurrung, Wathaurong, Taungurong and Djadjawurung peoples. We acknowledge that our work takes place on lands that are under colonial occupation and that Kulin Nation sovereignty was never ceded. We hope to pay our respects to Kulin Nation elders, past and present and wish to extend this respect to any and all Aboriginal and Torres Strait Islander People. 

A position description is attached.

How to apply

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