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Team Leader - Engagement

VincentCare Victoria

Enjoy the benefits of working with a growing organisation offering career development, flexibility and an attractive annual salary package.

The Role:

VincentCare Victoria is seeking an appropriately qualified person to take on the position of Team Leader of Engagement. The role has two distinct but interrelated functions within the Initial Assessment and Planning (IA&P) team at Northern Community Hub. They are: - the provision of intake and assessment (‘welcoming and engagement’) and planning (‘coordination’) with clients seeking assistance from VincentCare.

The Initial Assessment and Planning (IA&P) team manage a very high level of demand with 4,500 clients and 18,000 contacts per annum. As the designated homelessness entry point for Hume/Moreland,  all clients experiencing homelessness and/or housing stress, the Team Leader of IA&P and the team manage;-

  • Clients who present with a range complex needs including presentations of multiple diagnosed and undiagnosed medical and mental health needs, family violence, and/or are often drug-influenced;
  • Assistance is provided to all cohorts including young adults, families, adults and older adults and clients who have experienced long term homelessness;
  • Clients are in housing crisis, and who are experiencing high levels of stress.

This requires a diverse range of knowledge and high level skills for the team leader in working with all cohorts who are in crisis. The role requires a detailed understanding and capacity to engage both with the homelessness service system and multiple and often divergent mainstream community service streams.

Unlike case management programs, IA&P have no limit on the number of clients they assist. The team leader role has a high level of staff contact which requires highly responsive and effective decision making to meet client’s immediate needs. The Team Leader also manages after hour’s referrals and police referrals.

The Team Leader has budget responsibility- disbursement of Housing Establishment Fund.

The Team Leader reports to the Manager of Engagement and Coordination. The Team Leader manages a work unit that holds important reputational value to VincentCare- the performance of the IA&P program plays a considerable role in representing the brand of the organisation due to its public-facing role.

In addition to the above the Team Leader supervisors and supports several students and volunteers. The role liaises closely with the Private Rental Assistance Program, outreach and young adults programs, brief intervention and prioritisation worker.

It liaises with multiple external organisations on client-facing matters and participates in several homelessness and mainstream community networks. The role supports and coordinates the attendance of emergency services to Glenroy on a regular basis where there is an urgent need to do so. 

The team leader is responsible for achieving targets and the team overperforms in this area.

A feature of the engagement program is to meet clients ‘where they are at’ and establish place-based services.

VincentCare Victoria:

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness. 

Northern Community Hub provides integrated services in the community housing sector, along with family violence services, case management services and youth outreach services.

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including: 

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary 

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

Selection Criteria:

Qualifications

  • Appropriate Tertiary Qualifications in the homelessness, housing and/or the community services sector are mandatory for this position

Experience - Essential

  • Experience in and knowledge of the homelessness sector
  • Experience in working at an Access Point

Skills and Personal Attributes

  • Experience in managing/coordinating a range of services, programs and staff
  • Can demonstrate excellent verbal and written communication skills as well as advanced interpersonal skills
  • A positive approach to work and a capacity to recognise and deal appropriately with challenging situations, including the ability to manage multiple tasks in a busy and demanding environment
  • Knowledge of and commitment to the principles of social justice, human rights, self-determination and empowerment

How to apply:

Applicants must submit their CV together with a detailed and separate response to each of the key selection criteria in the position description.

Phone enquiries may be made to Grace Hyde- Manager Engagement and Coordination 0409 548 498.

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks.  Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment. 

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

How to apply

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