• Northern Community Hub - Glenroy
• Part Time - Ongoing 45.6 hours per fortnight
• SCHADS – Level 4 $51.00 to $53.30 per hour + Superannuation + NFP Salary Packaging

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role

The HomeConnect Central Intake and Allocations Lead is responsible for managing the central intake function for the HomeConnect program, ensuring all incoming referrals, enquiries, and contacts are promptly received, assessed, and prioritised.

This role provides a single, consistent point of access for the program and is responsible for undertaking initial screening and triage to support timely allocation to appropriate HomeConnect vacancies including case management and brief interventions. The role plays a critical part in ensuring service responsiveness, consistency of assessment, and effective coordination of client pathways into early interventional and homelessness prevention supports.

The position operates with a high degree of autonomy and requires specialist knowledge of homelessness prevention, response, and service system navigation.

Directly reporting to the Team Leader – HomeConnect, the Intake and Allocations Lead works collaboratively with the Team Leader and Key Workers to ensure the program delivers optimal services to clients while adhering to its funding and service agreements.

Key Responsibilities

• Manage and triage all incoming referrals, enquiries and contacts for the HomeConnect program, including initial screening and risk assessment.
• Prioritise and allocate clients in collaboration with Team Leaders, ensuring timely and equitable access to services.
• Provide information, advice and warm referrals to internal and external services, supporting effective service navigation.
• Maintain accurate client records and contribute to intake reporting, data collection and trend monitoring.
• Escalate high-risk or complex cases in line with organisational policies and procedures.
• Work collaboratively with internal teams and external agencies to support coordinated service delivery and continuity of care.
• Contribute to continuous improvement of intake, triage and allocation processes.
• Promote a professional, collaborative, and client-focused team culture.

Why work for us? We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• Salary Packaging
• Choice of Superannuation fund
• Family friendly and flexibility
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don’t miss out on this exciting opportunity.

Phone enquiries may be made to Nickie Toulakis, HomeConnect Manager on 0427 089 708.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

A position description is attached.