- Job posted on: 5th Apr 2021
- Applications close:
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Are you passionate about mental health?
Do you think mental health services can be delivered differently?
Do you get excited about apps and new technology?
Do you want to influence the future of an innovative start-up?
If so, this is the role you’ve been looking for!
Suitsme is a start-up providing mental health support under the National Disability Insurance Scheme (NDIS). We are growing fast and looking for a flexible, motivated Engagement and Recovery Lead to join the team.
We are 100% app based; our app connects qualified support workers with people seeking NDIS support. You can find out more about us at www.suitsme.app.
Suitsme is one of Australia's first App based mental health specialist NDIS provider
We are growing fast are aiming to have impact at scale leveraging technology to help people with mental health conditions
Most importantly we aim to create great human connection
You are passionate about supporting clients on their recovery journey
You get technology, in particular mobile phone apps.
You thrive on human connection and are able to build rapport and communicate confidently with clients and other stakeholders.
You have at experience working in mental health services
You have an understanding a NDIS policy and pricing
You have a minimum qualification of Cert IV in a relevant field
You are flexible and have capacity to increase your usual hours when required
Able to adapt to the fast pace and changing priorities that exist in a startup
You are able to work from the office and from home
Build rapport and trust with key referrers, clients, their families and carers
Support the Suitsme community by efficiently and diligently responding with care to clients, their families, Support Coordinators and others
Undertake the Suitsme client onboarding process
Monitor user data and follow up with clients and support workers to ensure the highest level of service quality
Seek client feedback, understand their needs and ensure a positive client experience
Respond to general enquiries via email, telephone and txt
Respond to and resolve incidents and complaints or escalate to management
Provide guidance and advice on Suitsme documents / policy and resources to support workers
Get in at the ground floor and have the ability to influence Suitsme's future
Join an awesome, highly motivated team and make a difference to the lives of people living with mental health conditions
Incredible flexibility. Once you are trained we are very open to when and where you work
This is a role that can grow with you. Suitsme is aiming to scale up quickly