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Tenancy Support Officer - Newcastle

St Vincent de Paul Society NSW
  • Full-time Maximum term Contract.
  • Based at Matthew Talbot Homeless Service in Wickham, Newcastle
  • SCHCADS Level 4, hourly rates from $35.03 to $37.90 depending on qualifications and experience
  • Make a difference in your community

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The Matthew Talbot Centre (MTC) Newcastle is in the Vinnies Services directorate. MTC is responsible for providing client centered homelessness support service to men with complex needs, rough sleepers, Aboriginal men, men with families, and men exiting institutions. The support services include prevention and early intervention, rapid rehousing, crisis and transition responses, and intensive responses for men (with or without accompanying children). The support service operates across the City of Newcastle and Lake Macquarie Local Government areas.

The Role

The position is responsible for The Tenancy Support Officer is responsible for managing onsite St Vincent de Paul accommodation and developing pathways to private rental for single men, and men and their children accessing Matthew Talbot Homeless Services. Duties include:

  • Securing new private rental housing options for MTHS clients
  • Liaising with frontline services to keep abreast of new and emerging housing options
  • Developing and managing relationships with stakeholders and liaising with Real Estate Agents.
  • Addressing tenant and neighbour complaints
  • Collating data, review and evaluate project outcomes and prepare monthly reports for the Manager
  • Developing and maintain external networks.
  • Support Case Workers to sustain residents' tenancies on site by providing fortnightly updates on rental payment received and property care
  • Identify and organise informal training with Manager to deliver training program to MTHS staff
  • Establishing and maintain operational policies and procedures

This role will report to the Manager of Matthew Talbot Centre. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Minimum Cert IV in relevant field or qualifications in Social Science/Community Welfare or other relevant field.
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
  • Proven organisational skills and the ability to prioritise work/client load including people with complex and/or high-level needs,
  • Knowledge of private real estate market and awareness of the key challenges this group will experience.
  • Ability to work as part of a team and independently
  • Willingness to work within the ethos, mission and Code of Conduct of the Society
  • Sound knowledge of Workplace Health and Safety legislation
  • Sound understanding of child protection issues, legislation and requirements.
  • Ability to use database and Microsoft Office packages such as Word, Excel, Outlook
  • Current NSW Drivers Licence

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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