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Member Experience Coordinator

St Vincent de Paul Society NSW
  • Permanent; full-time
  • Based in Lewisham NSW.
  • NSW Drivers Licence is required
  • SCHCADS Award, Level 5 pay point 1 - $41.89 per hour.
  • Generous salary packaging benefits

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Member and Youth Experience Team:

The Member Experience Coordinator role is in the Membership, Volunteers and Regional Operations directorate and is part of the Member and Youth experience team. This team is responsible for state-wide membership strategy and engagement; member recruitment and onboarding; Conference support; youth and schools' strategy and engagement; and learning and development needs identification.

The Role

The Member Experience Coordinator will:

  • Implement actions from in the Membership Strategy to support and enhance member attraction and retention, including identifying new models of membership and engagement activities that address community need.
  • Ensure an adequate and accurate CRM (database) of members is in place and establish processes for data maintenance, supporting regional implementation.
  • Contribute to the development and implementation of member policies and procedures, ensuring effective systems and processes are in place to support policy communication, understanding and compliance.
  • Work collaboratively with Member and Community Engagement staff in regions to resource and support Conferences to function effectively.
  • Lead the development of strategies to ensure members have a strong sense of ownership of and belonging to the Society and are recognised and valued for their work.
  • Ensure adequacy and consistent application of state-wide systems and processes for pre-engagement checks (National Criminal History Check; Working with Children Check) for members; and that high levels of compliance with Child Safeguarding requirements are achieved.
  • Collaborate with the Learning and Development Needs Coordinator (MVRO) to support members to complete compliance learning, as well as identify other training needs.

This role will report to the Manager, Member & Youth Experience. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

  • Relevant tertiary qualification/s in human resources, communications, or human and social services.
  • Experience developing and implementing engagement and communication strategies in metropolitan and regional areas.
  • Demonstrated ability to review and analyse data to enable effective reporting on member experience.
  • Proven communication and interpersonal skills across a range of mediums.
  • Proven project management skills and the ability to manage competing priorities.
  • NSW driver licence.

Come and join our team!

We believe our employees are key to our success and in return we offer

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Ngaire McCubben (Manager, Member and Youth Experience,) on Ngaire.McCubben@vinnies.org.au, using the subject line: Member Experience Coordinator (VIN2210) enquiry via EthicalJobs.

Please submit your application online, attach your Resume and your responses to the Role-specific criteria outlined under the Essential Criteria on the attached Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

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