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Housing Officer - Amelie Housing - Newcastle

St Vincent de Paul Society NSW
  • Permanent, full-time; option to work flexible hours during business hours
  • Based in Newcastle; involves travel to Cardiff and Maitland NSW
  • SCHCADS Award Level 4, hourly rates range from $35.64 to $38.56 depending on qualifications and experience
  • Current NSW Driver Licence is required
  • Generous salary packaging benefits where a portion of take-home pay is tax-free
  • Innovative program working with the Society's Tailored Support Coordinators
  • Tenant outcome focus; part of a supportive work environment

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hand up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Amélie Housing Overview

The Social and Affordable Housing Fund (SAHF) project is a 25 year program funded by the Society and the NSW government that will provide tenancy and property management services to 500 tenants in multiple locations across NSW. The project has multiple outcomes including tenancy and property management, and tailored tenant coordination services.

Amélie Housing Limited is responsible for all parts of tenancy and property management, as well as providing all outcome data to the NSW Department of Family and Community Services (FACS). Amélie Housing will become the national housing provider for St Vincent de Paul Societies in the various States.

The Role

The Housing Officer is responsible for the tenancy management in the SAHF program, and will undertake the following:

  • Assessing applications and completing tenant sign ups within benchmarks
  • Showing properties to prospective tenants & maintaining contact as required
  • Monitoring rent payments, arrears, voids and vacancies and ensuring that remedial activities are commenced
  • Conducting rent reviews for social housing tenants and affordable rental housing tenants
  • Receiving maintenance requests, initiating work orders and liaising with the Asset Management Team to ensure completion of requested maintenance work
  • Responding to complaints within Amelie Housing policy and procedures
  • Providing accurate and timely information to the Senior Tenancy Manager, Asset Management staff, other Housing Officers
  • Ensuring that database is accurate and up to date

The role will report to the Program Coordinator. Please click here for a copy of the Position description.

To be successful in this role, you will need:

  • Experience in social housing tenancy management including accurately completing routine inspections
  • Experience in working within a team structure
  • Commitment to delivery of customer service
  • Ability to meet set KPI's
  • Experience in using Microsoft Word and Excel
  • Able to undertake Saturday open homes when required
  • Valid Drivers licence

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Malcolm Picken (SAHF Program Coordinator) on [email protected], using the subject line: Housing Officer - Amelie Housing / VIN2043 enquiry via EthicalJobs.

Please click here for Information on how to apply.

Please submit your application attaching your Resume including your responses to the Essential Criteria outlined in the attached Position description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

How to apply

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