• Permanent, full-time
• Based in Lewisham, NSW; with flexibility to work from home
• Generous salary packaging benefits
• This is an exciting opportunity to work as a Dynamics 365 Developer and to be a part of a genuine SCRUM team. You'll participate in implementing new interesting projects using the latest Microsoft technologies.

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hand up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The role is part Information and Communications Technology that is responsible for state-wide ICT strategy, ICT project management, design and implementation of new ICT systems (e.g. CRM, Business Intelligence), ICT service desk, and cybersecurity.

The Role

The Dynamics CRM Developer is responsible for developing, customising, configuring, deploying and supporting solutions in CRM System. You will be working with the Scrum CRM team and will be working closely with the business analysts with the goal of developing solutions that meet business objectives and requirements. A vital aspect of your work is building relationships and supporting internal stakeholders during projects. You will have a critical frame of thinking to clearly identify system needs of customers, find custom solutions and ensure positive outcomes. You will also need to be a passionate and customer-focussed Dynamics 365 technical consultant/developer.

Key responsibilities will include:

• Design and implement Dynamics CRM solutions to be fully compliant with customer business processes
• Conduct unit testing and collaborate in the system testing to ensure changes have been made in accordance with the business requirements.
• Securely integrate Dynamics CRM solution with other systems like Portals, Mobile apps, ERP, Intranet, etc. using standards-based web-services
• Monitor the performance of CRM systems and act proactively when needed to make sure the systems always meet the expectations from the performance perspective.
• Record and manage technical debt together with the Dynamics Platform Manager
• Assist and support internal customers with using our services throughout projects and operations, supporting and mentoring them through the relevant processes
• Build positive relationships with internal customers during projects to ensure that our relationships with internal customers are strong, profitable and enduring.
• Provide high-level specialised technical support and consultation to both business and Technology Services management
• Ensure support tickets escalated by the Service Desk are closed within SLAs
• Proactively identify problems, prioritise and continuously improve.

This role will report to Dynamics CRM Platform Manager. Please click here for a copy of the Position Description.

To be successful in this role, you will need:

• Relevant tertiary qualification/s in Information Technology or equivalent.
• 5+ years' experience in developing and customising solutions for MS Dynamics CRM which includes but not limited to developing plugins, custom workflow steps, JavaScript and HTML web resources.
• Microsoft Dynamics 365 development experience (CRM development experience preferable).
• Experience in building and configuring portals using Dynamics 365 portals.
• Experience in building applications using PowerApps.
• Experience in building flows using Power Automate.
• Experience with source control management systems.
• Experience working with an Agile product development team.
• Experience with developing SQL-based and fetch-based reports.
• Experience with integrating Dynamics CRM with other systems such as portals and ERP systems.
• Be a team player and a problem-solver.

Come and join our team!

We believe our employees are key to our success and in return we offer:

• Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
• Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
• In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services.
• Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Michael Botros (CRM Platform Manager) on [email protected] quoting: Dynamics CRM Developer/VIN2334 and using the subject line: Dynamics CRM Developer enquiry via EthicalJobs.

Please click here for Information on how to apply.

Please submit your application and attach your Resume and your responses to the Essential Criteria outlined on the Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.