• Permanent, part-time, minimum 23 hours per fortnight
• Days will be worked on a roster
• Based in Sutherland Shire, NSW
• SCHCADS Level 4, rates range from $35.64 per hour depending on qualifications and experience

The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hand up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

Directorate overview

This position is in the Vinnies Services directorate and is part of the Homelessness and Housing team that is responsible for state-wide management of excellent homelessness and housing services.

The Role

The Crisis Response and After Hours Intake Worker is the first point of contact for people seeking access to Vinnies' specialist homelessness services. The role's responsibilities include:

• Responding to telephone enquiries and providing information regarding eligibility to access Vinnies' specialist homelessness services
• Conducting initial assessments following SHS Practice Guidelines
• Facilitating referrals to appropriate internal and external services
• Maintaining accurate and up-to-date information in the database including records on assessments and referrals
• Maintaining an updated service directory and networks that relevant internal stakeholders and other service providers are able to access.

This role will report to the Manager, Homelessness and Housing Services, St George Sutherland. You can find more information on the role's accountabilities and responsibilities in the the attached Position Description.

To be successful in this role, you will need:

The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).

• Minimum Cert. IV in Community Services or higher-level qualifications in related discipline and 3 years' experience in the homelessness and DV sector; and domestic and family violence services.
• Knowledge and understanding of the 'Going Home Staying Reform', homelessness issues and the operation of Specialist Homelessness Services.
• Minimum three years' experience in assessment and referral processes within community welfare services.
• Demonstrated experience in assisting people in crisis and the ability to use sound judgement.
• Demonstrated flexibility and responsiveness when dealing with clients with challenging behaviours.
• Demonstrated experience in delivering culturally aware responses to people from culturally and linguistically diverse backgrounds and people from Aboriginal or Torres Strait Islander backgrounds and trauma informed care practices.
• Good written and oral communication skills, including good interpersonal skills, with a demonstrated ability to relate positively and confidently with a wide range of people.
• Demonstrated ability to work as part of a team and to work independently and unsupervised.
• Good knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol services, mental health, legal assistance, income support, employment service providers, training and accommodation, family assistance and permanent housing options.
• Sound understanding of child protection issues, legislation and requirements
• Demonstrated ability to use client databases and Microsoft Office packages such as Word, Excel, and Outlook.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including a Police check, Working with Children check, Health Declaration and/or a medical check, right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Kelsie Hedge (Manager, HHS St George Sutherland) on [email protected], using the subject line: Crisis Response and After-hours Intake Worker enquiry via EthicalJobs.

Please submit your application online, attach your Resume and responses to the Role-specific criteria outlined in the Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.