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Centre Coordinator - Ozanam Learning Centre

St Vincent de Paul Society NSW
  • Permanent, Full-time
  • Hours Monday-Friday 8:00am-4:30pm
  • Based at Ozanam Learning Centre, Woolloomooloo NSW
  • SCHCADS Award, Level 4 from $35.03 to $37.90 depending on qualifications and experience
  • Current NSW Driver Licence or in the process of getting a licence; confidence to drive groups of people

Be a part of a dynamic community development team working collaboratively to improve the wellbeing and inclusion of all people and help build a thriving learning environment that provides meaningful opportunities for the people engaging with the Ozanam Learning Centre.

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The Centre Coordinator is part of the Community Inclusion team that is within the Vinnies Services directorate. The Community Inclusion team is responsible for state-wide management of excellent community inclusion services, including disability services.

The Role

The Centre Coordinator will ensure the Ozanam Learning Centre is a welcoming and safe space for people; and will develop, coordinate and/or facilitate opportunities for social engagement for people who come to the OLC.

The role will:

  • Contribute to the successful implementation of the Strategic Plan within their team.
  • Develop, coordinate and /or facilitate activities that build social engagement and provide opportunities for personal and skill development in line with the annual plan.
  • Promote the activities of the OLC and create strategies to maximise client participation, consumer consultation and ensure that all communication materials are up to date and relevant.
  • Develop, implement and maintain feedback and evaluation processes that promote consumer participation and lead to processes of continuous improvement and quality practice.
  • Manage the operations of the Ozanam Learning Centre, Woolloomooloo and ensure that it is well maintained and presented and appropriate to the needs of those that visit the space.
  • Meet and greet those who come to the centre and provide exceptional customer services.
  • Provide information and support to people who enquire about the Ozanam Learning Centre, Community Inclusion and Vinnies, ensuring that all enquiries are dealt with in a confidential and sensitive matter.
  • For enquiries outside of expertise connect the enquirer with the appropriate team member.
  • Provide and support the provision of administrative support including basic data entry, responding to phone calls, booking appointments, coordinating the room bookings and the set up of rooms and meeting spaces as required.
  • Work collaboratively with the team including volunteers to create a supportive and comfortable environment for the people we assist, visitors and other stakeholders.
  • Develop and maintain effective working relationships with people accessing the programs and activities at the OLC ensuring they have the information they need to engage and participate in program and activities.
  • Ensure a safe working environment for staff, members and volunteers by implementing the Society's workplace health and safety practices.
  • Contribute to the implementation of effective risk management procedures to ensure compliance with legal, employment and governance requirements.
  • Duties and responsibilities are subject to change in view of new priorities and changing organisational needs.
  • Working hours may vary and you will be expected to be flexible in line with operational needs.

The Centre Coordinator OLC, will report to the Team Leader, Community Engagement.

To be successful in this role, you will need:

  • Relevant tertiary qualification and / or demonstrated experience in community services and / or other relevant area.
  • Demonstrated experience working with those who experience social exclusion due to homelessness, the impact of trauma, mental health issues, alcohol and other drug issues and / or unemployment.
  • Strong customer service skills and in interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication.
  • Ability to assess the needs and respond to the enquiries of the people that use the service.
  • Demonstrated project management experience including coordinating activities, stakeholders and volunteers.
  • Take a proactive approach to responding to challenges and effectively manage work that is experienced as stressful and seek advice and support in a timely and appropriate manner.
  • Ability to confidently apply de-escalation strategies in high conflict situations.
  • High level computer literacy.
  • Excellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
  • Adaptability and flexibility to changing work environments and requirements.
  • Current NSW driver's license or in process of getting a driver's license and confidence to drive groups of people.

Come and join our team!

We believe our employees are key to our success and in return we offer:

  • Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
  • Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
  • In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
  • Supportive, friendly and values driven team environment and culture.

Please click here for a copy of the Position Description.

How to apply

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