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Care Coordinator - Western Sydney

St Vincent de Paul Society NSW
  • Maximum term contract until end of December 2020
  • Full-time 38 hours per week
  • Based in Parramatta, involves travel to areas covered by the Western Sydney region to meet client needs
  • A current, unencumbered NSW Driver Licence
  • SCHCADS Award, Level 5

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

The AOD Continuing Coordinated Care Program (CCCP) provides specialist support and is part of the Health Team within Vinnies Services. The Health Team is responsible for state-wide management of excellent health services.

AOD CCCP is a model of care for people in NSW who are experiencing AOD use issues. The Program's objective is to provide enhanced care coordination and wraparound services for high needs clients who, due to their substance use and co-occurring needs, are facing barriers in accessing substance use treatment or remaining connected to services.

The Role

The Care Coordinator will provide enhanced coordination of care and direct high-level support for clients with complex support needs including substance use.

Key responsibilities of the role will include:

  • Coordinate high level care to those accessing the service.
  • Engage and interact with referring agencies who may be continuing care concurrently.
  • Provide direct strengths-based recovery-oriented support, to persons seeking assistance according to the Society's AOD Model of Care.
  • Act as a key Care Coordinator to a defined group of persons seeking assistance.
  • Undertake person centred comprehensive assessment and care planning in conjunction with persons seeking support and other relevant parties.
  • Work in effective partnership with LHD and NGO referring staff and agencies.
  • Develop, promote and implement referral pathways and facilitate access to range of community-based health and non-health service providers.
  • Provide direct support and referral in the particular focus areas of employment, training/education, daily living skills, homelessness/housing, social engagement and participation and family and community reconnection.
  • Support evidence-based treatment for clients who are using a range of substances whilst promoting a flexible, individualised stepped care model.
  • Conduct regular appointments with those assisted across the relevant regions through a range of modalities including face to face, telephone and MS Teams.
  • Provide ad hoc support to clients of the Program as required including psychosocial support, conflict resolution or any other support required to assist the client or the therapeutic milieu of the program.
  • Facilitate occasional small educational groups where need is identified.
  • Engage in case review processes with the team and individually with the Team Leader, CCCP across the modalities of face to face, telephone, and MS Teams.
  • Work in partnership with broader health and social services, to ensure quality outcomes.
  • Ensure treatments are targeted and culturally appropriate for Indigenous Australians including linkages to appropriate services.
  • Maintain accurate client records, case notes and other data as directed and required.
  • Conduct client assessments including outcome measures and client experience measures.
  • Support and engage with family and significant others as appropriate, including through referral to external services.

This role will report to the Team Leader, AOD CCCP Western Sydney and Nepean Blue Mountains. You can find more information about this role on the the attached Position Description.

To be successful in this role, you will need:

  • Relevant tertiary qualification/s or VET sector qualification and significant ongoing experience.
  • Demonstrated experience in coordinating care for persons with complex support needs (including in particular AOD support needs co-occurring with serious mental health issues and other issues such as homelessness, trauma, contact with the criminal justice system and family and cultural separation).
  • Demonstrated ability to undertake assessment including utilising standardised tools.
  • Demonstrated ability to work therapeutically with clients (e.g. provide therapeutic (treatment) interventions).
  • Demonstrated ability to conduct self in a professional, ethical and non-judgmental manner.
  • Willingness to work within the established CCCP, the Society's AOD Model of Care and the Society's Client-centred Service Delivery Model.
  • Knowledge of, and ability to access, a range of relevant community resources.
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Computer literacy skills including experience in computerised data collection.
  • NSW driver licence.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including a Police check, Working with Children check, Health Declaration and/or a medical check, right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Andrew McCrudden (Team Leader) andrew.mccrudden@vinnies.org.au, using the subject line: Care Coordinator - Western Sydney enquiry via EthicalJobs.


Please submit your application online, attach your Resume and your responses to the Role-specific Criteria outlined on the position description by clicking Apply Now below.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

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