• Footscray location, with initial working from home arrangement due to current pandemic
• Salary circa $93,000 plus super
• 24 month contract

About Us

We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration.

We are a caring, passionate and united team of 400 people across 3 locations Footscray, Dandenong and Bendigo. For more information visit www.statetrustees.com.au.

About the Team

This team manages the financial and legal affairs of our most vulnerable clients whose circumstances are complex and unique, which could involve multiple critical factors, such as loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others, demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc. These clients are appointed to us through the Victorian Civil Administrative Tribunal.

About the Role

As an experienced leader, you will provide day to day supervision, coaching and leadership to the Specialised Support Team. You will have the client front of mind and work towards resolution of complex circumstances with the assistance of stakeholders, your team and the client or their support network. Working collaboratively with the Team Lead peer group and key business stakeholders will be pivotal to not only deliver service to the clients but to drive tactical performance improvement activities.

This is a challenging role requiring an experienced people manager who thinks outside the square and has excellent problem solving skills.

Skills and Experience

• Tertiary qualification in law, business, community/social services or equivalent
• Experience managing and leading high-performance teams
• Experience working in service environments requiring a high degree of problem solving and collaboration
• Experience in the human services field and coordinating tailored services to meet client needs
• Understanding and experience working with vulnerable people
• Experience in personal financial administration or ability to work under legislative requirements
• Intermediate financial analytical skills
• Ability to make decisions whilst showing empathy and compassion
• Active listening skills
• Ability to have difficult conversations whilst being sensitive to client needs
• Well-developed professional communication skills
• Ability to prepare commercial standard correspondence, reports and recommendations

Employee Benefits

• Career development
• Flexible working conditions
• Education assistance
• Purchased leave
• Employee assistance program
• Reward & recognition program
• Free Will preparation
• Retailer discounts
• Charitable workplace giving
• Social club

Our Culture

For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together and we bring our best.