• Based in Logan, QLD
• 6 Months contract, working full time hours, 35 hours per week with the view to extend or convert to permanent
• Competitive salary for the right candidate plus Salary Packaging Options!

About SSI

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with children and young people as well as people with refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, Aboriginal communities, people with disability and more to build capacity and enable them to overcome inequality.

ABOUT THE ROLE

The Senior IT Officer will be responsible to build bridges between the Business Units / Programs ("Business") and IT and support end-users with technology challenges. In this role the Officer engages with all levels of the Business to provide IT Support services.

The Officer will perform a large part of their work independently, but will consult regularly with Senior IT Management and Head of IT to ensure that they support current systems and assist in implementation of technology enabling solutions in the manner the Business requires.

In addition to above, the Senior IT Officer will play an important role in facilitating the implementation of Projects in Access within the broader umbrella of Technology-enabled Business Transformation Roadmap. Accordingly the Senior IT Officer is expected to have broader knowledge on solution architect, integration of systems and project management.

Key responsibilities include, but not limited to:

• Providing technical guidance, expertise, insights, reports, reviews and recommendations as appropriate to assist in promoting and driving IT best practices and services across the Business;
• Identifying and understanding business and stakeholders needs, operational and processing issues and recommend ways to address them and develop solutions together with the respective subject matter experts across the Business and IT department;
• Work with the IT Support team and 3rd party support providers to ensure that all ITC incidents and service requests are resolved in line with business agreed SLAs;
• Engaging with the Business proactively where opportunities arise to identify pain points, understand their needs, concerns and develop strategies or processes to solve them;
• Working with PaC team and Program management to ensure optimum processes are facilitated for staff and premises additions, moves and changes are equipped with appropriate ITC Services and Infrastructure;
• Working with the IT Support team and Project Managers to ensure the implementation and delivery of ITC services for all Programs and Business Units;
• Engaging and working with external parties as required.

SKILLS AND EXPERIENCE

The successful candidate will ideally have:

• At least 5 years of practical experience in the IT field;
• Extensive experience in ITC roles including support, administration, solution design and implementation and project delivery;
• Knowledge and understanding of ITC service delivery and ITC project delivery methodologies for the successful delivery of ITC services and projects;
• Strong commitment to client-focused operations and working within collaborative team environments;
• Demonstrated successful experience in supporting end-users from different teams and geographically dispersed ITC systems and resources;
• Knowledge of operating in a multi-site WAN environment;
• Ability to communicate and articulate with stakeholders from a variety of backgrounds, across a range of areas related to responsibilities of the position with an ability to translate technical language to lay audiences;
• Keep up-to-date with the latest technologies;
• Ability to maintain strict confidentiality and be sensitive to stakeholder needs in a timely and confidential manner;
• A proactive approach and independent thinking and acting is vital to perform this role;
• Prior experience and/or understanding of the Not for Profit sector is desirable.

What we offer at SSI

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Currently working from home with a blended approach to returning to the office in March, where we will continue to promote work/life balance;
• Industry-leading flexible work policy, including 9 day fortnight;
• Access to in-house training and learning opportunities for professional development and growth;
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

Interested? Do you have the experience and skills that we need? Please apply now.

How to Apply

Please ensure a detailed cover letter and your resume is attached to your application.

All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

SSI is a Disability Confident Recruiter and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require a reasonable adjustment please email [email protected] using the subject line: Senior IT Officer enquiry via EthicalJobs.