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Social Research Telephone Interviewers - Work from Home

The Social Research Centre
    • Your opportunity to contribute to social change and community development
    • Casual hours of employment in an entry-level professional role that provides flexibility
    • Work from home
    • Hourly rate begins at $25.53 (training rate) for first 50 hours of dialing shifts and progresses to $28.56 thereafter

    The Social Research Centre is a leading industry service provider in the social research space conducting outbound telephone surveys with people across the country. This is an exciting opportunity to work in a casual role that provides insights into the attitudes, opinions and wellbeing of the Australian public.

    We have several vacant positions within our interviewing team for those motivated and ready to contribute to quality data collection in a phone-based role. We expect there to be a couple of months’ employment available, and for those performing well, an opportunity to stay on. Our casual interviewers have the opportunity to work evening and weekend shifts, depending on project requirements.

    WHAT YOU’LL BE DOING:

    You will be dialing outbound, conducting Victoria’s premium population health survey on behalf of VAHI which is an administrative office of the Department of Health and Human Services. This is a quantitative research survey covering a range of topics affecting the health of the Victorian community.

    ABOUT THE VICTORIAN POPULATION HEALTH SURVEY

    The Victorian Population Health Survey program was established in 1998 and collects quality information at the State, regional and local government area levels about the health, lifestyle and wellbeing of adult Victorians aged 18 years and over. The survey follows an established method to collect relevant, timely and valid health information which is applied to policy development and strategic planning.

    Information is collected via computer assisted telephone interview on overall self-rated health status, level of psychological distress, body mass index (to determine weight status), the presence of chronic diseases, nutrition, physical activity, smoking and alcohol consumption. Information is also collected on community participation, levels of social support and connections with others along with questions about the COVID-19 pandemic.

    OUR IDEAL CANDIDATE WILL HAVE:

    • A desire to work in a professional role that contributes to the wellbeing of Australian people
    • Strong communication skills
    • Resilience when navigating challenging and emotional situations
    • The willingness to work under pressure whilst maintaining high standards of performance
    • Previous call centre experience is not essential but preferred

    WHAT WE OFFER:

    • An opportunity to work with a renowned market leader in the Social Research Industry
    • A supportive, development-focused culture with ongoing mentorship

    KEY REQUIREMENTS:

    • MUST be available to work REMOTELY (see technical requirements below)
    • Preferred availability: 4 weekday evenings (early afternoon starts, through to 8:30pm EST) and 1 weekend day shift (11:00am - 5:00pm EST) per week
    • Minimum availability: 3 weekday evenings (4:30 - 8:30pm EST) and 1 weekend day shift (11:00am - 5:00pm EST) per week - this is a position requirement
    • Depending on project requirements, our interviewers might occasionally be expected to work more than 20 hours per week across weekdays and weekends, including earlier start-times for mandatory briefings.
    • Must be an Australian Citizen, Permanent Resident or hold valid Australian working rights.
    • Must meet the technical requirements below to confidently perform the role remotely
    • Must have a suitable workspace available that meets organisational OHS standards, including an appropriate desk, chair and quiet environment to conduct phone interviews

    TECHNICAL REQUIREMENTS

    A successful applicant must meet the following minimum technical requirements:

    Computer requirements

    • 4GB RAM
    • Current and updated anti-virus software
    • Internet connection: a reliable internet connection that doesn’t drop out regularly (a connection of 0.5 mpbs upload would be ideal) 

    Windows Users

    Windows 7, 8 or 10 PC

    Mac users

    The following OS will be compatible:

    Computer/Phone Sound compatibility

    A successful applicant will need a sound-capable computer (can connect a headset with microphone using USB or audio jack) and preferably have a headset that works with your phone. 

    Smart Phone requirements:

    Will need to be able to install the app ‘Microsoft Authenticator’

    Software

    Basic computer literacy and knowledge of Office 365 is recommended, and an ability to learn new processes quickly is desirable. We use CATI software to dial (for which training is provided) alongside Outlook, Sharepoint and Microsoft Teams as communication tools. Access to this software will be provided.

    For more information please contact Ben at employment@srcentre.com.au using the subject line: Social Research Telephone Interviewers - Melbourne / Work from Home enquiry via EthicalJobs.

    The Social Research Centre values diversity and believes that an inclusive and fair work environment has a positive impact on the wellbeing of employees, job satisfaction and productivity. We encourage people of Aboriginal and Torres Strait Islander heritage to apply. 

    We do not require the assistance of recruitment agencies, thank you.

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