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Office and Professional Learning Administrator

SPELD NSW
  • Be part of a team that provide much needed support to students and adults with specific learning difficulties
  • Based in Parramatta
  • Part time hours, Tuesday to Thursday 8.30am to 4pm

About the organisation

SPELD NSW is a public benevolent institution that provides support to children and adults with specific learning difficulties, their families, tutors, teachers and school.

Role Summary

The Office and Professional Learning Administrator provides:

  • Administrative support for the SPELD NSW’s professional learning and parent workshops
  • Customer service to SPELD NSW’s clients and supporters.

Key Responsibilities

Professional Learning Administration

To be responsible for providing administrative support to the SPELD NSW’s professional learning and parent workshops, including:

  • Registering upcoming workshops with SPELD NSW’s event management systems and adding events to the SPELD NSW website
  • Preparing promotional material for professional learning
  • Registering upcoming professional learning on NESA’s professional learning system
  • Preparing and collating of evaluations of professional learning and parent workshops
  • Correspondence and communication with clients registered to attend upcoming events
  • Coordinating bookings for in-school professional learning
  • Setting up online professional learning and parents workshops on zoom and other online platforms
  • Setting up the SPELD NSW offices for face to face professional learning and parent workshops (once such events commence again)
  • Providing support services at face to face professional learning and parent workshops including provision of catering, tea and coffee services and tidying up workshop, bathroom and catering spaces (including dishwashing cutlery and crockery)
  • Coordination of catering, resource and IT requirements for SPELD NSW professional learning and parent workshops
  • Assistance with the preparation of professional learning resources

Customer Support and Office Administration

To provide appropriate and effective customer support and office administration services, including to:

  • Provide telephone, email and reception customer service to members, clients and supporters including by registering attendees for events, recording requests for support from the referral and information service, assisting members with applying for and renewing their membership and making sales from the bookstore
  • Enter new customers and supporters into SPELD NSW’s database
  • Organise and undertake postal and mailing requirements for the office including by attending to incoming and outgoing mail
  • Undertake document management (copying, printing, laminating, filing etc) tasks as required
  • Ensure the overall tidiness of the premises, and their general professional appearance
  • Assistance with other administrative tasks from time to time

Requirements

Essential qualities:

  • Excellent organisational skills and attention to detail
  • Strong customer service skills
  • Good written and oral communication skills
  • Computer skills, including knowledge of Excel and Word
  • Demonstrated ability to work co-operatively under the direction of the Executive Officer, in a team as well as independently as required
  • Ability to be flexible, take initiative, organise own work and multi-task
  • General office administration experience

Desirable qualities:

  • Prior event coordination experience
  • Familiarity with the NSW educational environment and an understanding of learning difficulties
  • Experience working in a not-for-profit organisation

Benefits

  • Access to not-for-profit salary packaging
  • Flexible work arrangements
  • Opportunity to work autonomously and as part of a supportive team

A full Position Description is attached below.

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