• Non-For-Profit Salary Packaging
• Supportive team at a Feel at Home Organisation
• Full Time One Year Contract with possibility of extension

About us

At Spectrum, we aspire to a profoundly inclusive Australia, a place where the extraordinary diversity of people enhances the lives of all.

We reach out to people of all refugee and migrant backgrounds; we provide access to a support network; we enable successful participation and inclusion for an enriched and diverse Australia. We celebrate refugees and migrants for who you are.

We aspire for you to realise your dreams through the collective strength and wisdom of our shared community.

About the role

The Care Administrator will be responsible for the delivery of high-level customer service to internal and external customers of the Multicultural Home Support Services (MHSS) program.

This position will ensure daily rostering all other care administrative tasks are completed in a timely manner to maximize resources and run efficiencies in the deployment of support workers. A strong focus on client engagement is a key aspect of this role, as an integral and first point of contact with clients and support workers.

Key Accountabilities Snapshot

• Act as first point of contact for all referrals and enquiries
• Receive referrals and allocate support worker to match client needs
• Respond to case managers and families in a timely manner
• Escalate issues/complaints to MHSS Coordinator as appropriate
• Maintain client records and client data according to Spectrum data management systems, policies and procedures
• Respond to support worker enquiries in a timely manner

About you

• Demonstrated experience in a Rostering Administrative Position
• Ability to build relationships with a diverse range of people
• A strong sense of process and procedure with a high attention to detail
• Advanced computer literacy skills
• Strong administrative skills
• The ability to prioritise a busy workload and manage time efficiently

Position Description