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Teletriage Nurse


Sonder is a data-driven, human-first wellbeing company; helping organisations re-imagine their people’s health, wellness and safety. The heart of the solution is a technology-driven platform supported by medical and mental health experts - available every minute of every day. Their mission is to achieve the right outcome for a broad range of wellbeing and safety issues, from mild to severe. Aggregated data also provides organisations insights to reduce people-related risks and drive decision making, supporting leaders to confidently create a brighter future for their people and their organisation.

Over 400,000 members from 90+ countries since launch in 2017.

Over 200 staff, with an international responder network of ex and off-duty emergency services personnel.

Trusted by major corporations, education providers and Government to enhance wellbeing across the world.

What is the opportunity?

Sonder is seeking energetic and experienced nurses to staff the role in our 24/7 support centre.

The Nurse Triage Practitioner under the direction of Sonder’s Medical Director and supervision of the Nurse Unit Manager will conduct telephone and chat messenger screening of our member’s health concerns, including acute and chronic medical and mental health issues, and provide members with referral to appropriate care. Responsibilities include:

  • Determine priority/criticality of member condition

  • Make referral decisions and provide clinical handover as appropriate including:

    • Emergency services or mental health crisis team

    • Emergency Department, Urgent Care/Stand-alone ED, Medical Centre, or GP

    • Counseling lines (lifeline, beyond blue, etc)

    • Other partner EAP or counselling services

  • Conduct follow-up to determine any further assistance

  • Complex case management

Who are we looking for?

The ideal candidate will apply innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

You are someone who can work autonomously, and as part of a broader operations team. You can make quick, accurate, and appropriate referral decisions based on your clinical expertise and in accordance with our healthcare governance framework.

You are compassionate, enthusiastic and have the ability to thrive in a small but high growth team, in a fast paced startup environment. You enjoy being an integral part of a “for-purpose” company helping our members feel safe every day.

Whether you are looking for a break from your current role, or if you want a change in lifestyle and work environment, we will consider permanent full-time or part time to align with the needs of the right candidate.

You will be/have:

  • 3+ years of nursing experience including:

    • Emergency Department (ED) Triage trained- Preferred

    • Mental Health (MH) - Preferred (ED or MH unit experience)

  • Background in any of the following are ideal:

    • Telehealth

    • Paediatrics

    • Mental health

    • Midwifery

    • Primary care

  • Current registration with AHPRA without restrictions

Find out more about Sonder at www.sondersafe.com.

If this sounds like the role for you, apply as soon as you can because we can’t wait to meet you!

Successful candidates may be asked to complete pre-employment testing and will be asked to complete a Police Check and Working With Children Check.

How to apply

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