Do you want to be part of an innovative organisation that makes a real difference?

At Sonder, we’ve been helping people across South Australia to improve their wellbeing and live better lives since 1993. We support thousands of people each year with mental health challenges, drug and alcohol use concerns, chronic disease management and employment.

You may have noticed recently that Sonder has been advertising a large number of role opportunities - this is all due to our significant growth which has resulted in us being able to support more people in more communities.

Whilst our growth has led to us now employing over 300 people, we’ve made sure to retain our friendly culture and practical approach. When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Flexible working arrangements
• Generous salary packaging options
• Meal & entertainment allowances
• Paid parental leave, and much more!

Position:

• Status: Full-time (37.5hrs per week) Fixed term until 30 June 2022 with the likelihood of extension. Multiple positions available
  
• Working Location: Positions available to be based at Edinburgh North across both of our Sonder and headspace Edinburgh North centres.

Thank you for your interest in applying for the position of Support Services Officer.

We are seeking passionate and enthusiastic professionals to join our dynamic, multi-disciplinary and growing mental health team to play a crucial role in the delivery of mental health care support and related functions.

Support Services Officers are critical to our service delivery, and this position will be responsible for providing high quality day-to-day administrative services to support the effective functioning of Sonder and headspace.

Reporting to the Support Services Team Leader, you will be responsible for providing professional and high-quality customer service and operational support, ensuring all incoming enquiries are attended to promptly, processing high demands of referrals, and providing information to young people, their families and other key community members.

To be successful in this role, you will have a proven track record in undertaking a range of operational and administrative duties within a large organisation, ideally amongst a multidisciplinary team, and within a healthcare setting. You will be courteous and professional in your approach when interacting with a wide and diverse consumer group, and possess a solid understanding of the considerations required when working within the health sector.

In addition to this, while this is an administrative role, applicants currently studying/who have completed study in a mental health or allied health field are strongly encouraged to apply.

Applicants are required to address the following in their cover letter in order to be considered:

• Please outline your experience working in customer service
• Please outline your experience in working in a health/health-related setting or please outline your current area of study and how this will inform your performance within the role
• If you haven’t worked in a health setting previously, please identify which of your previous roles align with the skills and abilities required for this role
• Please outline your experience in working within a multidisciplinary team

You will find within the information package on our website:

• An overview of Sonder
• Position description and role requirements

How to Apply

Applicants are requested to send a covering letter, addressing the key selection criteria above, and resume to Sonder via our careers portal on our website.

All enquiries to [email protected] using the subject line: Support Services Officers enquiry via EthicalJobs.

Full position descriptions are available at our website.