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Customer Experience Coordinator


Who are we?

At Sonder, we’ve been helping people across South Australia to improve their wellbeing and live better lives since 1993. We support thousands of people each year with mental health challenges, drug and alcohol use concerns, chronic disease management and employment.

Why are we hiring?

You may have noticed recently that Sonder has been advertising a large number of role opportunities - this is all due to our significant growth which has resulted in us being able to support more people in more communities. Whilst our growth has led to us now employing over 300 people, we’ve made sure to retain our friendly culture and practical approach.

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

  • Salary (excluding super) paid above award
  • Flexible working arrangements
  • Professional Development Allowance
  • Generous salary packaging options
  • Meal & entertainment allowances
  • Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Learn about the position

  • Location: Marion
  • Hours: 1FTE

Disability Services provides personalised allied health, counselling, recovery coaching and psychological therapy and assessment services to children, youth and adults living with a disability who have a NDIS plan. The Customer Experience Coordinator’s primary focus will be on ensuring all Sonder clients are met with the highest level of customer service.

Along with a commitment to supporting people living with a disability and passion for great customer care your responsibilities will include, but are not limited to:

  • Attend to enquiries, internal and external, by phone, email, web enquiries and fax.
  • Assist customers to navigate the NDIS system.
  • Ensure all invoices are processed within a timely fashion in accordance with the Invoicing, claiming and data management procedure
  • Assist with appointment sequences and booking system requirements for all clinical/non-clinical staff
  • Duty and passion to facilitate any Quality Improvement requirements within service processes to streamline and improve the service
  • Contribute to best practice consistent with NDIS quality and safeguarding practice standards and service delivery through supporting the development and implementation of quality management systems, evaluation and reporting

Experience requirements

  • Demonstrated experience working within a fast-paced environment
  • Experience working with data management systems
  • Experience working with booking systems, invoicing and claiming
  • Experience working with the NDIS is highly desirable
  • Experience in maintaining customer privacy and confidentiality

Qualification and Clearance requirements

  • Tertiary qualification relevant to the scope and content of the job
  • Must possess current Child Related Employment Screening / Working with Children Check and NDIS Worker Screening Check

*We encourage all applicants to read through the full position description before applying. This can be found at http://sonder.net.au/careers/.

Please note: In accordance with the state government directive of vaccination mandates for healthcare setting workers, it is a condition of employment that you have received the required dose of a TGA approved COVID-19 vaccination or an endorsed medical exemption.

How to apply

Click "Apply Now". Applicants are requested to send a cover letter responding the essential skills and knowledge (no longer than 2 pages) and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to sondercareers@sonder.net.au using the subject line: Customer Experience Coordinator enquiry via EthicalJobs.

How to apply

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