Flexible/hybrid working arrangements (Part time 0.8 FTE/6-month contract)

Overview

This new role is ideal for someone wanting to kick off or build their career in digital marketing or make the shift from an IT support/analyst role.

Reporting to the CRM & Digital Solutions Manager you will be responsible for supporting and triaging Salesforce CRM support and change requests.

In addition, you will work with the CRM & Digital Solutions Manager to support the delivery of new digital projects and developments, whilst supporting Social Traders staff with their usage of Salesforce.

The Role

At a high level this role will require you to:

• Utilise the Social Traders Salesforce support request triage process to prioritise and support the use of Salesforce throughout the organisation.
• Work with the broader marketing team to enhance customer engagement and support the shift to automated emails.
• Assist in designing and carrying out data cleansing initiatives.
• Enhance existing guidance documentation to support Social Traders staff with the changing digital landscape.
• Utilise the support and triage process to further enhance guidance documentation and reduce the number of daily support requests from staff and customers.
• Deliver exceptional internal customer service in supporting digital solutions across Social Traders.
• Use Salesforce and Power BI reports to create a customer data cleansing routine and track progress over time

About you

• You have a degree or above in Computer Science, Digital Commerce or IT/digital related discipline.
• You have demonstrated experience in IT solutions.
• You have a demonstrated ability to identify, troubleshoot and resolve complex issues, are digital savvy and passionate about technology.
• You have excellent interpersonal, communication and facilitation skills to engage and influence a variety of technical and non-technical stakeholders at different levels within the business.
• You have the ability to work both independently and within a team to high standards of operational delivery.
• You have a “can do” attitude and a passion to learn new digital platforms.

For more detail regarding what we’d love to see from you, please review the attached Position Description. Please ensure you include a Cover Letter with your Resume.

The Organisation

We believe that now is the time to rethink how we can all make a significant and positive impact on our economy and communities.

Social Traders exists to transform the lives of Australians most in need, by mobilising the social enterprise sector and changing businesses practices to spend with social enterprise.

We do this by connecting social enterprise suppliers with business and government buyers, creating a social procurement marketplace. Our aim is to build social procurement as ‘business as usual’, creating a fair and equitable Australia.