- Job posted on: 22nd May 2020
- Applications close:
Are you passionate about making your community more inclusive for people with a disability?
Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.
The LAC Participant Experience Team Leader supports and leads the Participant Experience Officers and the Participant Experience Local Area Coordinators to achieve optimum levels of service delivery and participant outcomes that are compliant with the contractual requirements of the funder, the National Disability Insurance Agency (NDIA) while supporting staff to continuously improve service delivery and ensuring performance outcomes are met.
The LAC Participant Experience Team are the first point of contact and support for enquires relating to NDIS services and work in a phone, email and video-call based environment. The Team handle all incoming calls and email from Scheme participants, carers, family and community members ensuring first call contact resolution to any enquiries. The team also contacts NDIS participants and books their appointments with our Local Area Coordinators. As Team Leader, you will provide leadership and guidance to your team, mentoring and supporting them to achieve their tasks. The team operates in a high call volume environment with competing priorities and will consistently need to provide the best level experience to our NDIS participants. You will be supported by an experience leadership team and will report directly into the Executive Manager of Disability Inclusion.
Social Futures is an equal opportunity employer. Aboriginal and Torres Strait Islander People and people with lived experience of disability are encouraged to apply.
A position description is attached.
Applications close 5.00pm Sunday 31 May 2020.