- Job posted on: 21st May 2020
- Applications close:
Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.
As a Participant Experience Officer, you will be the first point of contact and support for enquires relating to NDIS services. This is a phone-based role and is an integral part of our Local Area Coordination (LAC) Program, which helps deliver the NDIS in local communities. You will be responsible for working independently and in collaboration with others to provide a positive experience for our customers. You will need to respond to enquiries by phone and email in a confidential, professional, courteous, accurate, informed and timely way. You will be responsible for assessing and documenting the needs of participants and making referrals for enquiries where applicable. You will also be contacting NDIS participants and booking appointments with our Local Area Coordinators.
Knowledge of, or experience working with people with disabilities and their carers (including people with psycho-social disability), experience working in rostering in Community Care or Logistics and experience working in a Contact Centre is highly desirable though not mandatory.
To address the selection criteria and apply online, please click here.
Applications close 4:00pm Monday, 1 June 2020. Interviews will be held as soon as sufficient numbers have applied.
For more information please contact David Thomson on 0481 565 895.
Social Futures is an equal opportunity employer, Aboriginal and Torres Strait Islander People are encouraged to apply. People with lived experience of disability are encouraged to apply.