The Sydney North Health Network (SNHN)

works on behalf of the Commonwealth to improve health outcomes for patients by increasing the capability and capacity of the primary healthcare workforce to ensure patients receive the right care, in the right place at the right time.

Mental Health Intake Officer

The Mental Health Intake Officer is responsible for administrative and triage support of the SNHN Mental Health Triage as first contact for client referrals from stakeholders. It is a key role in ensuring clients are referred to the best service and provider to achieve the best outcomes for the client and addressing SNHN’s responsibilities to deliver the outcomes of SNHN’s Department of Health (DoH) contracted commitment.

Accountabilities

• Referral information for clients referred to SNHN mental health services is accurately captured and recorded. Inappropriate referrals are directed and linked to more appropriate services.
• Administration support requests from work colleagues are clarified and prioritised with appropriate regard for contracted delivery outcomes.
• Administrative work is completed in a timely manner with care and attention to details ensuring accuracy and where applicable data integrity.
• An active and constructive role in the broader SNHN team is evidenced working together to achieve the operational objectives of the organisation.
• Service the Mental Health Intake/Triage telephone and communicate with GPs, Allied Health providers and other referrers in a professional manner.
• Provide referrers with additional services that may assist clients.
• Follow up missing or incomplete referral information.
• Ensure minimum data set is completed in a timely manner.
• Maintain Client Information Management System (CIMS).
• Assist with development of brochures and other marketing material.
• Assist with any internal or external publications.

THE IDEAL CANDIDATE HAS:

Essential:

• Certificate III/IV Community Services / Mental Health or equivalent.
• Experience in office administration / customer service skills.
• Demonstrated time management abilities, excellent communication (written and oral) and interpersonal skills.
• Good working knowledge of MS Office and document management experience. (advanced skills in Access and Excel).
• Demonstrate a friendly, proactive approach and work with competing needs, deadlines and balance priorities with efficiency and professionalism.
• Adaptability and flexibility to meet the needs of the referrer and their client.

Desirable:

• Experience in a not for profit, government funded environment.
• An interest in primary health care.

REMUNERATION

A base salary commensurate with skills and experience

As a not-for-profit organisation, we also offer attractive salary packaging options

SPECIAL CONDITIONS

You will require some flexibility in your work schedule to meet business needs which may require some out of hours work - evenings and weekends, for example, attendance at forums or meetings. Some intrastate and / or interstate travel may be required.

Successful candidates will be required to consent to a National Criminal Record, Reference and potentially Working with Children Checks if a requirement of the role.

If this exciting new role is for you, please apply by attaching your covering letter addressing the essential and desired criteria together with an up-to-date CV detailing your relevant experience for the role