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User Experience Specialist Agile

The Smith Family
  • Be part of an organisation that makes a difference
  • Permanent full time opportunity
  • Flexible location: Sydney, Melbourne, Brisbane

The Smith Family is an independent children's charity helping Australian children living in disadvantage to get the most out of their education, so they can create better futures for themselves. We are now seeking a User Experience Specialist Agile to join our growing team.

This is a permanent role that works side by side our Agile Squads to design products and experiences for our students. We’re flexible about location and can base the role out of Sydney, Melbourne, or Brisbane. Most importantly, we’re looking for an innovative, experienced, technically sound UX Specialist who wants to contribute to an active and passionate UX community while making a difference to our students every day.

This includes taking part in planning work to be completed during an iteration (sprint), participating in agile ceremonies, and having a continuous improvement mind-set. Championing Human Centred Design Principles within the squad, this role is responsible for consumer understanding (digital), consumer insight understanding to shape solutions, translation of concepts into designs, associated measurement, and optimisation opportunities.

A day in the life of a User Experience Specialist Agile might look like this, but really every day will be different:

  • Actively participate in scrum ceremonies including sprint planning, stand-ups, reviews, and retrospectives
  • Represent the customer and persona user journeys in terms of their online experience
  • Create digital prototypes that reflect user interactions and an understanding of design principles and processes (sketches of user flows, IA, site-maps, and wireframes).
  • Find creative ways to solve UX problems (e.g., usability, discoverability, accessibility) drawing on Human Centred Design principles
  • Liaise with UX stakeholders on UX research and insights
  • Contribute to opportunities for research and other sources of customer data (analytics etc.) to inform direction
  • Keep abreast of emerging technology, including competitor products and industry trends

​It takes a special kind of person to be our User Experience Specialist Agile. Our successful candidate will bring the following:

  • 2+ years’ experience within digital design environments (for mobile and desktop) including visualising user stories, ideation, flows, wireframes, information architecture and prototype designs.
  • Technical knowledge of standard UX software e.g., Google Analytics, Clicktail, Optimizely, InVision, Mouseflow
  • Sound knowledge, understanding and experience of best practice online design for mobile and desktop environments
  • Effective communication and ability to manage relationships across a wide range of stakeholders
  • Knowledge of business value drivers such as sponsorship engagement, revenue generation, cost efficiencies and program effectiveness

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, fulfilling and diverse work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description attached. For any other information, please contact Erin Anderson, National Manager, Digital Marketing at [email protected], using the subject line: User Experience Specialist Agile enquiry via EthicalJobs.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children Checks. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

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