• Provide world-class supporter care to The Smith Family donors
• National Office Sydney, NSW
• Three full time positions available (contract to June 2021)

We are currently seeking three Supporter Care Officers to join our growing team. Reporting to the Team Leader and working with a dedicated and passionate team, this pivotal role will provide supporter care to current and prospective Learning for Life sponsors and donors, contributing to The Smith Family’s vision.

A day in the life of a Supporter Care Officer might look like this, but every day can be different. Primarily, you will be responsible for:

• Develop and maintain strong relationships with supporters
• Handle a range of telephone enquiries, including donations
• Initiate outbound calls to proactively build sponsor relationships
• General administrative duties

It takes a special kind of person to be our Supporter Care Officer. Our successful candidate will bring the following:

• Customer service experience
• Sales experience
• Respect for individual differences and dignity
• Working in partnership with others

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, fulfilling and diverse work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. For any further information, please contact Jim Papadimitriou, (Team Leader Supporter Care) - [email protected] using the subject line: Supporter Care Officer enquiry via EthicalJobs.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

A position description is attached.