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Program Specialist - iTrack

The Smith Family
  • Become part of our family and make a difference to young Australians through supporting their education
  • Temporary full-time opportunity (till the end of June 2024)
  • Flexible Location (Melbourne, VIC)

The Smith Family is an independent children's charity helping Australian children living in disadvantage to get the most out of their education, so they can create better futures for themselves. As we lead up to our Centenary, it’s an exciting time to be joining our family. We are currently seeking a Program Specialist - iTrack to help us achieve The Smith Family’s vision.

iTrack is a mentoring program where secondary school students are matched with a volunteer mentor to chat through career interests and pathways. As the Program Specialist, it is your role to support and coordinate the successful delivery of the iTrack program. The role is achieved by centralising several aspects of the program delivery, including human resources, program resources, and program quality. In addition, this role provides leadership and guidance to the National Learning for Life team around what successful delivery will look like and operate as a Subject Matter Expert within the program.

A day in the life of an iTrack Program Specialist might look like this, but every day will be different:

  • Providing clear and relevant updates, direction and support to team members across different levels and functional teams across ZOOM, over the phone and in person.
  • Providing support to team members around the recruitment of quality students for this program;
  • Identify the right volunteer for students, training of mentors to support students in the program;
  • Daily administrative tasks such as timely data entry;
  • Troubleshooting volunteer engagement/satisfaction issues as needed and looking for program efficiencies in the volunteering space; support volunteers to ensure they can support students in the program
  • Maintain and manage any Child Protection concerns within The Smith Family's framework and state policy.

Our successful candidate will bring the following:

  • Demonstrated experience in program delivery
  • Exceptional ability to establish, build and maintain internal and external networks and relationships
  • Demonstrated experience in organisational administration (including computer literacy and time management)
  • Demonstrated experience in presenting and facilitating
  • Highly effective communication skills that demonstrate professional and appropriate language in written and verbal form for a variety of audiences
  • Ability to identify problems and communicate these to the relevant people along with possible solutions

Ideally, but not necessarily, you will have a Tertiary qualification, preferably in project management or social services and demonstrated experience in program management and training. We are seeking someone with the ability to build strong working relationships and manage the contribution of volunteers from a variety of backgrounds. You will be capable of working independently and lead and be part of a team, with proven time management skills and the ability to plan and project manage anticipated workloads.

Here’s why we think you’ll love The Smith Family:

Living up to our employment promise, our team members tell us that working for The Smith Family they have great job flexibility and the ability to work alongside committed, passionate and professional team members whilst engaging in challenging, interesting, and purposeful work. In turn, our team members believe that they offer commitment to our vision, mission and values and effective collaboration with fellow team members to deliver strong performance outcomes and make a difference to the lives of Australian children every day.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click Apply Now, we’d love to hear from you.

You may view the position description below.

For any other information, please contact Julie Ellemor, Team Leader, Program Specialists julie.ellemor@thesmithfamily.com.au using the subject line: Program Specialist - iTrack enquiry via EthicalJobs, or via mobile on 0419 330 828.

Applications should include a current resume and cover letter addressing the following questions:

  • What are the key skills and experience you would bring to this Program Specialist role?
  • What is your approach to working with stakeholders to influence program outcomes?
  • At the Smith Family, we have five values we work to; Respect, Integrity, Collaboration, Innovation and Excellence. Which of The Smith Family values do you feel you demonstrate most effectively and explain how you would use this in the Program Specialist iTrack role? Which is the value that you think that you might need to develop the most?

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

How to apply

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