• Join our family and make a difference to young Australians through supporting their education
• Permanent full-time role
• Based in Brisbane, QLD

The Smith Family is an independent children's charity helping Australian children living in disadvantage to get the most out of their education, so they can create better futures for themselves. As we continue celebrating our Centenary, we are currently seeking a Program and Scholarship Administration Coordinator to join our growing team.

Reporting to the Team Leader, Program & Scholarship Administration and working with a dedicated and passionate team, this role is responsible for providing exceptional customer service to The Smith Family customers, by undertaking administration based and customer service activities for our Scholarship and Programs.

About our role

While every day will be different, you will primarily be responsible for:

• Supporting a volunteer team who deliver administration support to the Learning for Life scholarship, and TSF programs
• Ensuring compliance with all relevant organisational policies and procedures including maintenance of a safe work place
• Supporting escalations and direct contact with families/program participants with complex or difficult issues unable to be supported and managed by P&S Admin volunteers
• Working closely with local Program and Scholarship Administration Team Leader to schedule and prioritise volunteer resources to ensure activity deadlines are met.
• Record management, including data entry and mass updates, as well as general administrative tasks where required. This may be for a specialist area or a general activity
• Actively contributing to program process reviews in addition to providing feedback on data quality issues/queries as required on behalf of the national P&S Admin team

About you

Along with your commitment to make a difference, you’ll also bring:

• Highly developed organisational and administrative skills
• Ability to engage with, support and manage the contribution of volunteers sourced from a variety of backgrounds
• Ability to communicate with varied audiences including the capacity to deliver training
• Proficient computer literacy: Intermediate skills in MS Word, Excel, Outlook, Powerpoint and Web technologies
• Ability to work under pressure, prioritise workload and meet deadlines
• Ability and willingness to communicate effectively and support families and participants from a variety of backgrounds, including low-SES, ESL and low literacy

About our culture

The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.

You may view the position description attached.

For any other information, please contact Antonia Brooks, Team Leader, Program & Scholarship Administration at [email protected], using the subject line: Program & Scholarship Administration Coordinator enquiry via EthicalJobs.

Please note the applicant must address the highlighted criteria (from the position description) in their application.

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.