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Union Services Coordinator

Slater and Gordon Lawyers

What are we looking for?

An exciting opportunity is now available to join our Union Services team in our Melbourne office as our Union Services Coordinator. This is a permanent full time opportunity. 

Our Union Services team provides tailored and exceptional customer service to union members by putting them in touch with Slater and Gordon’s various practice areas promptly and efficiently. At Slater and Gordon we have been providing legal services for union members for 85 years and work closely with our affiliated union clients in providing world class legal services to their members. For more information about our union services area, visit our website

In the unique role as Union Services Coordinator, you will work closely with the wider National Union Services team and be responsible for the day to day account management of union clients within a designated state, including strategic planning, developing new services / product offers and increasing revenue. You will also be responsible for referring all union clients to the correct legal teams.

Key responsibilities will include:

  • Act as the “go to” individual for all Union related matters in your designated State
  • Drive increased revenue and service levels from Unions via product / service bundling and marketing programs
  • Work with Union leaders to assist and troubleshoot challenges
  • Act as key point of contact for all communications with all Unions in your State
  • Manage, review and maintain budgets
  • Monthly reporting on referrals
  • Compile and track all union related activities and initiatives across the State

What will you bring?

A passion for making a difference together with a strong alignment to the union movement, would make you the ideal candidate for this role. We also ask that you similar experience in a coordination role, together with:

  • Superior customer service skills
  • An ability to build rapport with members
  • An ability to show empathy
  • Outstanding communication skills
  • Organised and proactive approach to your work
  • Ability to confidently multi-task  
  • Confidence in working autonomously
  • Enthusiasm to learn
  • A team player

Why work for us?

Slater and Gordon is a leading Australian Personal Injury & Class Actions law firm. Our people are passionate advocates for clients, providing a personal and caring service. For their part, our clients value an expert, tailored service from people they can depend on.

We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.

At Slater and Gordon you’re exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people.

Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance.

If you are motivated, hardworking, and enjoy a fast-paced workplace, then consider a career with us. As a firm committed to promoting social justice, our staff value being part of an inclusive and diverse team. Candidates from all cultural backgrounds and social groups are encouraged to apply for this position.

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon by clicking Apply Now. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

How to apply

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