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Members Services Officer

Simplygreen Salary Packaging

About Simplygreen:

Located in the heart of Collingwood, we are a company whose mission is to create, happy, healthy and sustainable workplaces across Australia.

As we grow our business, we are looking for people who share our passion for creating happy, healthy and sustainable workplaces. You will want to join a passionate team who also has extensive industry experience in novated leasing and salary packaging services.

You want to be part of a leading employee benefits and services provider and keen to apply the latest thinking in financial benefits and have exception customer service skills.

The Opportunity:

The role of Member Services Officer is pivotal as you will be the first point of contact for any phone and email enquiries for existing members. Each day is fast paced so there is the need for time management and being able to prioritise work based on business and member needs. You will have a passion for providing exceptional customer service and administration by:

  • Providing great customer service to both current and potential customers 
  • Answering inbound customer enquiries 
  • Troubleshooting problems 
  • Processing tasks and educating members on our employees benefits and services
  • Daily email support  

About You:

To add value to Simplygreen in this role, you'll be able to demonstrate the following skills:

  • Deliver quality information and services, face-to-face, telephone and email
  • Are naturally curious and passionate about sustainability
  • Experience in salary packaging methodologies and employee benefits a plus!
  • Previous experience in which you demonstrated the ability provide exceptional customer service
  • Professional telephone manner
  • Attention to detail
  • Data entry and reporting
  • Proficiency with MS Office programs
  • Capacity to work in a team
  • Passion, drive, a competitive spirit and professionalism

What we can offer:

You will be provided with a fun, supportive and respectful work environment where we have an emphasis on ensuring that all our staff want to come to work not only because we have a table tennis table but also, because you have a passion for customer service and are wanting to grow your own skills and further your career alongside us as we continue to grow in this industry. 

How to apply

This job ad has now expired, and applications are no longer being accepted.

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