POSITION CONTEXT:

The Surrey Hills Neighbourhood Centre is a vibrant and active not for profit organisation providing programs and services to enhance well-being, community involvement and connectedness, for those in the local community and surrounding suburbs.

The role of the Program and Marketing Coordinator is to work under the direction of the Centre Manager within a tight team environment to ensure the Neighbourhood Centre continues to offer diverse and appealing activities and events that respond to local needs and helps to build inclusiveness, tolerance and strong sense of community.

It is expected that the Program and Marketing Coordinator will exercise initiative, expertise and sensitivity to ensure all operations are delivered effectively and efficiently to all stakeholders and will meet all compliance requirements.

This job is part-time with 15 hours spread over three days.

KEY RESPONSIBILITIES:

• Introduce new and innovative programming and activities.
• Create and maintain strategic marketing schedules and coordinate the production and content of marketing materials.
• Manage clear communications with the Centre Manager and staff for term planning and tutor engagement and management.

PLANNING AND PROGRAMMING

• In consultation with the Centre Manager, introduce innovative programming and activities taking into account room availability, demographics and community need, and revenue balance whilst maintaining the Centre's needs and identity.
• Oversee current programs.
• Liaise with prospective and current tutors on matters pertaining to program delivery and development.
• Maintain relationships with current tutors and group leaders to enhance the delivery of programs.

MARKETING AND PUBLICITY

• Create and maintain a strategic marketing schedule to forward plan and coordinate advertising and event opportunities.
• Manage copywriting for digital and hard copy publications, including publicity for events.
• Organise the content and production of marketing and promotional materials including term Course Guides, flyers, Boroondara bulletin and any other ongoing and ad hoc materials.
• Attend Neighbourhood Houses Boroondara marketing meetings to foster positive and collaborative working relationships.

ACCOUNTABILITY AND REPORTING:

• Coordinate regular participant feedback and evaluation of programs and collate resulting data for planning and review in consultation with the Centre Manager.
• Ensure programs and activities are run profitably and contribute towards the financial viability of the Centre.
• Provide regular financial viability reporting of program and courses to assist with program planning (in consultation with the accounting officer)

COMMUNICATION

• Manage clear communications with the Centre Manager for term planning and tutor management.
• Actively participate in term and annual planning meetings and other communications with the Centre Manager as required in relation to programming and marketing.
• Keep administration staff well informed on courses and activities.
• Liaise with the Centre Manager regarding all week to week communication and end of term procedures with tutors and group leaders to facilitate a collaborative working relationship.
• Assist with the provision of program data for reporting to City of Boroondara and DHHS.

GENERAL DUTIES

• Represent the Centre’s philosophy and objectives to enhance the SHNC’s capacity and vision, aims and responsibilities.
• Work effectively as part of the team.
• Contribute in team meetings with suggestions and acknowledgements to support the continuous improvement of administrative, online and management systems.
• Assist as required and at peak periods of demand with general administration including reception, helping with course enquiries and enrolments.
• Assist the Manager with hosting activities and events at SHNC.
• Use initiative in activities that contribute to the presentation of the Centre and enhance community enjoyment, e.g. spot cleaning, setting up for functions, greeting participants.
• Assist with the review, update and development of policies and procedures that involve tutors and course participants
• Other duties as directed by Centre Manager or Committee/Board of Management.

KEY SELECTION CRITERIA

Essential

• Demonstrated ability to successfully plan, research, implement and evaluate programs and activities, preferably in a community or adult education environment
• Proven experience in the design and implementation of a marketing strategy
• Excellent interpersonal and communication skills.
• Comprehensive IT skills in Microsoft Office suite, desktop publishing software such as Adobe inDesign and familiarity with website administration such as WordPress.
• Advanced problem solving and conflict resolution skills.
• Ability to multi-task and respond in a calm manner to competing demands.
• Ability to exercise discretion and respect confidentiality.

Highly desirable

• A good understanding of Neighbourhood Houses and the Not for Profit sector.
• Demonstrated capacity to coordinate, encourage and work well alongside fellow staff, tutors and volunteers.
• Ability to identify and implement changes in the office that will lead to improved member experiences and workplace processes.