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Quality Business Partner

Scope (Aust) Ltd

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. Scope is a not-for-profit organisation that exists to support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting opportunity for a Quality Business Partner to work within our recently established Quality & Safeguarding team in a hands-on role where you can make a real difference to adults and children with disability. 

This role will be predominantly based in the East and South with head office based in Hawthorn. 

The Quality & Safeguarding team is responsible for the organisation's quality management system and customer safeguarding. We recently completed our Stage 2 surveillance audit against the NDIS Practice Standards and received very positive feedback including best practice in two areas. 

Reporting to the Quality Service Manager, the main responsibilities of this role include:

  • Partnering with the Service Delivery teams to undertake Continuous Improvement activity
  • Data analysis and synthesis of findings to make recommendation for improvement
  • Incident Management including undertaking detailed Serious Incident case review and applying Root Cause Analysis methodology
  • Establishing action registers and tracking improvement through cyclical activity
  • The self-assessment internal program against the NDIS Practice Standards and preparation for external audit
  • Attendance at Divisional Customer Safeguarding Committee meetings

About You

We are seeking a dynamic individual who shares our passion for providing quality and safe services to our customers. The ideal candidate will have a continuous improvement background from the health or community service sector. 

Experience in the Disability sector is desirable but not mandatory. We are more interested in your mindset, ability to be a team player, a positive attitude, energy to drive change and deliver tangible improvements for the better, along with a good sense of humour.

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to Andrea McGee, Manager Service Quality on 0428 773 729 or email [email protected]

Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector and obtain a Disability Worker Exclusion Scheme clearance prior to commencement of employment.  If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

 

How to apply

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