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Customer Advocacy Advisor

Scope (Aust) Ltd

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting and unique opportunity for a Customer Advocacy Advisor to work within our Safeguarding Unit.

The Customer Advocacy Advisor is responsible for supporting customers to provide feedback about service quality and refer customers to external advocates and other mainstream supports to maximise their opportunity to participate in community life. The role is also responsible for supporting operations staff to address systemic issues associated with complex customer complaints and managing strategic relationships with external networks.

About You

The successful applicant will have extensive experience in disability or another community service field and a strong understanding of and commitment to person-centred service provision. They will possess negotiation and counselling skills and/or qualifications and hold a certificate IV in training and assessment or otherwise have experience in provision of training to staff. It is also expected that applicants have an understanding of quality frameworks and continuous improvement, and experience in using communication tools will be highly regarded.  

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Position Description: Click Here

Please direct enquiries to Ruth Bresland on 0447 225 975 or email rbresland@scopeaust.org.au.

Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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