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Impact Manager

Sydney Children's Hospitals Foundation

The Donor Experience Team seeks to deliver positive engagement, recognition and experiences for donors, volunteers, patients and their families.

The Impact Manager is responsible for the development, implementation, management and continuous improvement of SCHF’s impact strategy and framework. This will include building an organisational impact culture, providing specialist support to help us achieve our strategic goals, stakeholder engagement, building staff capability and making outcome/impact reporting automated and accessible for all staff.

Specific Responsibilities include:

  • Support the building of an organisational impact culture.
  • Provide specialist support to our Executive team and Board to guide SCHF strategy.
  • Lead on the development, implementation, and ongoing management of a best practice, organisational-wide social impact framework for SCHF funding.
  • Engage key stakeholders (primarily Sydney Children’s Hospitals Network) to develop a clear process and system for capturing hospital and health data that can be scaled up to organisational outcome / impact reporting.
  • Build the capability across SCHF to embed high quality impact reporting across supporter, volunteer and stakeholder communications.
  • Lead a collaborative effort with SCHF fundraising, marketing, finance, data and donor systems, donor experience and supporter services to develop systems and processes to ensure impact reporting is automated and accessible.
  • Provide specialist support to our national partnership initiative Curing Homesickness to develop and implement a social impact framework, national research program and funding criteria in collaboration with Alliance Partners across Australia.

Impact and Acquittal Reporting

  • Provide specialist support for fundraising, marketing and donor experience teams to communicate funding outcomes / impact with our staff, Board, supporters, volunteers, patients and their families, hospital staff and other key stakeholders.
  • Lead with support from the Impact Coordinator and key business units to develop real-time, shared acquittal reporting needs and status updates.
  • Specialist support of the Curing Homesickness team to communicate funding outcomes / impact.

Leadership

  • Provide authentic, clear and dynamic leadership within the Donor Experience team ensuring alignment to the Foundation’s purpose, guiding principles and values.
  • Work as a key member of the Engagement team’s leadership and support the Head of Donor Experience and GM, Engagement to inspire and motivate the team to achieve the shared vision and revenue targets.
  • Lead and manage the employment lifecycle of direct reports (i.e., organisational structure, recruitment & selection, performance management, remuneration and benefits, performance improvement plans and exit strategy).
  • Complete periodic meetings with direct reports including performance appraisals (self-reflection, goal setting and reviews), department and 1:1 monthly meetings. Complete team performance reviews within specified timeframes.
  • Ensure self and all team members have the appropriate training and development opportunities and self-improvement focus.

Finance and Reporting

  • Provide support for the development of annual department plans and budgets as required.
  • Prepare regular reports for the Board, Leadership Team, and Executive Leadership Teams, and other stakeholders as required.
  • Extract and analyse financial and operational reports for department activities

Experience, Qualification & Competency Requirements

Qualifications & Experience

  • Appropriate tertiary qualifications and / or relevant equivalent experience.
  • At least 8 years’ experience in a related field including fundraising, communications or research preferably at complex organisations.
  • Ideally 3-5 years with a high-level application of leading measurement and evaluation of programs and projects in non-for-profit sectors, backed with knowledge of social impact approaches, theories and methodologies.
  • Three years of experience managing direct reports preferred.

Functional / Technical Skills & Competencies

  • Proven ability to plan, develop, deliver and monitor large projects with evidenced success in achieving agreed outcomes and timelines while maintaining healthy relationships.
  • Demonstrated highly developed interpersonal skills including the ability to negotiate, be persuasive and develop trust, and manage a variety of internal and external stakeholders across all levels and from varying backgrounds.
  • Proven high level oral and written communication skills, including the ability to develop high quality, engaging impact content and/or reporting.
  • Demonstrated ability to work effectively as part of a team and to collaborate across teams to achieve enhanced outcomes.
  • Experience building and managing department budgets preferred.
  • High level computer skills in the Microsoft Office suite (particularly in Word, Excel, and Outlook) and previous experience using CRM databases.

What we can offer:

  • Opportunity to match your career to a compelling cause and see the impact of your work.
  • Flexible Working
  • Permanent role
  • A supportive workplace, with access to professional development opportunities.
  • Discounted gym membership
  • Randwick Location
  • Attractive NFP salary packaging

Successful candidates must have the legal right to work in Australia and will be required to undertake a criminal record check before commencing employment.

Sydney Children's Hospitals Foundation is an inclusive place to work. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. As such, if you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Impact Manager enquiry via EthicalJobs.

How to apply

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