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Specialist Counsellor - 1800RESPECT Darwin

Save The Children

Save the Children Australia is proud to be working collaboratively with DV Connect, Telstra Health and Marninwarntikura Women's Resource Centre to deliver the federally-funded 1800RESPECT program in Victoria, South Australia and the NT. We're looking for passionate, dedicated telephone counsellors who will share our values of trauma-informed, child-centred domestic and family violence practice.

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for women's and children's rights. We run programs in Australia and overseas and, if there's a disaster - like a fire, drought or cyclone - we are there on the ground.

Where you come in:

In these maximum term positions (through to June 2024) based in Darwin, you'll work as part of the 24/7 national 1800RESPECT telephone counselling service, providing highly specialised trauma counselling services to those whose lives have been impacted by domestic and family, sexual assault, and/or workplace sexual harassment.

With the flexibility to work from home for most of the week, or in the Winnellie office if preferred, you'll report to a Team Leader. Hours for these roles are also flexible - we're open to full time and part time depending on your preference (minimum 5 shifts per fortnight).

Shifts are negotiated across a 24/7 roster, based on the requirements of a national roster which is structured around demand for support, your preferences, and the preferences of other Counsellors.

You will make an impact by:

  • Providing short term specialist therapeutic counselling support, psycho education, and referrals
  • Establishing caller safety, building rapport and identifying best pathways for support
  • Working within a new national framework based on knowledge of best practice principles
  • At times, supporting the First Responder teams by answering calls and chats as required and providing information, referral and other support

Position Description - Specialist Counsellor 1800RESPECT

Does this sound like you?

You're a passionate, qualified counsellor or social worker, with high levels of resilience and excellent self-care practices in place. You love the flexibility of working from home or the office, you have sound knowledge of best practices in domestic, family and sexual violence, and you thrive in a fast-paced, complex and often high pressure environment. Your strong interpersonal and communication skills help you develop and maintain effective working relationships at all levels, and you're committed to socially and culturally inclusive practices.

This role requires:

  • A tertiary qualification (of minimum 3 years duration) in Social Work, Psychology, Counselling, or relevant field
  • Minimum 3 years counselling or case management experience, preferably including support for people impacted by DFV and SA (telephone counselling advantageous)
  • Eligible for professional membership of ACA, PACFA, AASW or AHPRA
  • Understanding of federal and state-based legislation including child protection legislation relevant to service delivery
  • Strong IT skills to work across online phone systems
  • Willingness to work shift-work on a 24/7 roster, including overnight (at least once per fortnight) and on weekends

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

  • Award rate salary plus full salary packaging benefits
  • Festive leave in addition to regular leave benefits
  • Individual learning plans to assist in your career development
  • EAP support and professional supervision
  • Friendly and flexible work environment, including working from home (WFH)

For more information regarding our employee benefits, please follow this link.

Sound interesting?

We'd love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the 'Apply' section.

Your cover letter should include answers to the following screening questions:

  1. Do you hold, or are you eligible to hold, professional membership with any of the following governing bodies? ACA, PACFA, AASW or AHPRA
  2. Do you have a current positive Working with Children's Check?
  3. How many hours per fortnight are you seeking ideally?
  4. Can you please describe your availability across a 24/7 roster? Please be specific about requirements, e.g. which days/times you are definitely not available, which days/times would you prefer, etc.
  5. Do you live in an area with a 4G network?

Please note this is an ongoing rolling recruitment process with applications being reviewed as they come in, so don't delay in applying!

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation. Successful applicants are required to provide evidence of vaccination against COVID-19, or proof of medical exemption.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know! We're dedicated to ensuring Save the Children Australia is a workplace suitable for all people and can modify our processes to suit you - no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.

How to apply

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