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Retail Support Coordinator

Save The Children

We offer our customers more than just retail therapy. Save the Children Op-Shops offer a unique shopping experience and the chance to support the numerous projects that help to create better lives for children in Australia, the Pacific, and beyond. Surrounded by recycled fashion pieces, toys, books, and vintage gems you will work with brilliant teams of dedicated staff and enthusiastic volunteers to meet financial targets and improve customer engagement.

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.

Where you come in:

In this part-time (25 hours per week) permanent position, based in Smithfield, you will work on the day-to-day coordination of tasks and activities within the retail store network, ensuring the efficient and effective running of the NSW retail store operations. You will be part of our Supporter Engagement team and report to our Retail Operations Manager.

You will make an impact by:

  • Providing high quality administrative and general office support to the Retail team
  • Ensuring all invoices, purchase orders, and accounts are processed in a timely manner
  • Processing customer feedback, escalating to Head of Retail where appropriate
  • Ensuring shops are adhering to safety requirements
  • Support in defining, updating, and communicating the standard operating policies and procedures
  • Assisting in the recruitment and onboarding of new volunteers

Does this sound like you?

You're a naturally organised administrative super star who is highly motivated and who knows the value of running a tight ship. You thrive on the diversity of a challenging role and love knowing that your contribution is all about making a difference.

This role requires:

  • Demonstrated experience coordinating and engaging a diverse team
  • Solid knowledge in invoicing and accounts payable
  • Outstanding organisation skills and ability to manage multiple priorities at any one time
  • Exceptional customer service skills, both to internal and external stakeholders
  • A passion for retail and seeing the bigger picture

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same.

In addition to a connection to social causes, you will have access to:

  • Opportunity to work on additional projects alongside business as usual
  • Individual learning plans to assist in your career development
  • Internal employment and development opportunities
  • Friendly and flexible work environment
  • Child friendly work environment
  • Additional annual leave options available

Position Description - Retail Support Coordinator

At Save the Children, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, sexuality, cultures and beliefs - and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Please note, applications will be reviewed on a rolling basis and the position may be filled prior to the listed closing date if our preferred candidate is identified early.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme and will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.

How to apply

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