We offer our customers more than just retail therapy. Save the Children Op Shops offer a unique shopping experience and the chance to support our numerous projects that help create better lives for children in Australia, the Pacific and beyond. We are expanding our online offering to sell more of our pre-loved fashion pieces, toys, books and vintage gems. You will work with brilliant teams of dedicated staff and enthusiastic volunteers to meet financial targets and improve customer engagement.

Save the Children is no ordinary not-for-profit.

We're ambitious, creative and outspoken. We stand up for children's rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there's a disaster - like an earthquake, drought or conflict - we are there on the ground.

Where you come in:

In this full-time permanent position, based in the South East suburbs of Melbourne, you will be responsible for taking our online presence from what is currently a small online pilot driving growth to a comprehensive online business. You will be part of our Retail Leadership Team and report to our Head of Retail.

You will make an impact by:

• Using your online retail skills to develop and implement our online strategy
• Developing and implementing a strategy for recruiting, training, and managing volunteers to support the online business
• Establishing a mature data and analytics capability, using data driven decisions to optimise the online retail value proposition
• Establishing and running a physical warehouse to supply and support the online stores
• Develop and implement an effective communications approach including social media and paid advertising to drive performance
• Bringing good financial and business literacy, including understanding how to refine the operating model to optimise efficiency and profitability

If we could compose the perfect you…

…You are organised and reliable, with an ability to work in an active, demanding, and hands-on role. You're passionate about online retail and have experience using both eBay and Shopify. You can work autonomously and are trustworthy in delivering your agreed outcomes with limited guidance. You have excellent customer service skills and an attention to detail. You enjoy variety in your work and seeing the fruits of your labour.

This role requires:

• Solid online retail experience
• Good working knowledge of online retail platforms, especially eBay and Shopify
• Understanding of and experience in developing strategy and translating that strategy into operational plans
• Well-developed commercial acumen
• Exceptional customer service focus with a track record of implementing initiatives to achieve superior customer engagement

Working at Save the Children is more than just a job.

It's the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. We offer a competitive salary including generous salary packaging benefits, a friendly and flexible work environment, and great career opportunities - both locally and internationally.

Sound interesting?

We'd love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the 'Apply' section below.

We know diversity makes a positive difference, and we encourage people from Aboriginal and/or Torres Strait Islander and other diverse backgrounds to apply.

Position Description - Ecommerce and Operations Manager

At Save the Children, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, sexuality, cultures and beliefs - and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme. If you are successful in your application, we will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.